Some devices connect, some will not...same AP?

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  • Updated 3 years ago
Hello, I am new to the tech area and could use some advice. Our school has a Ruckus ZD managing 70 zoneflex 7353's installed in three schools. Here is the problem...yesterday at our high school ONLY we started having connectivity issues with our wireless devices (students & teachers all have iPads)...some would not connect...even in the same room using the same AP? I am baffled by this! I'm sitting here with 2 identical iPads...one connects, one doesn't...same access point? Any advice would be greatly appreciated!
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Neal Valcaniant

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  • confused

Posted 4 years ago

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Keith - Pack Leader

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My suspicion would be a software problem with creating new associations. Any idea what version you are running on the ZD? Have any other changes to your network occurred recently?
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Neal Valcaniant

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Hello Keith,

We just upgraded to 9.6.2.0.13 tonight (with Ruckus tech support)...still having issues. It seems so strange that I can take non connecting devices to another building and they connect immediately...

To my knowledge that has been no changes to our network...
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Keith - Pack Leader

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Is it one specific room? Or more than 1?
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Neal Valcaniant

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More than one room...just limited to our HS.
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Keith - Pack Leader

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I'm stumped. Please continue working with Support on further diagnostics.
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MCS Service

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Did you ever get a solution to this? I'm curious as well. I've seen similar issues with iDevices on other manufacturer's wireless networks. Wondering if its an Apple issue or you were able to resolve?
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Trese Chaboya

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We are also having an issue with 2 ipads not connecting on our ruckus wireless network using zd 3000 with 9.8.X. Some Ipads work fine these 2 do not.... in any building in the district network. They do work off campus though... any new thoughts on this.
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Monnat Systems, AlphaDog

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Hello Trese Chaboya,

Just for testing if it is possible. Did you see if they connect ok on open WLAN? Do they work on same SSID on a different AP on same location?.

Cheers
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John D, AlphaDog

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Check the event logs as well? I've had some issues with some clients getting blocked for 30 minutes due to repeated authentication failures. I'm sure it's the client going berserk and doing something wrong, but that'll lead to it being temporarily blacklisted for quite some time.