Slow Download Speeds R710 Unleashed

  • 2
  • Question
  • Updated 10 hours ago
  • Acknowledged
Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.
Photo of Max P

Max P

  • 2 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 2
Photo of Mike Clark

Mike Clark

  • 5 Posts
  • 0 Reply Likes
I am also seeing the same thing on an R610 running 200.7.10.102.64.

This is on IOS. Windows laptops average 500/500


(Edited)
Photo of Max P

Max P

  • 2 Posts
  • 0 Reply Likes
The strange thing for me is that on tcp mode(in Speedflex) , I get 100 ish down and 850 up, on an s10 with only 2x2 mimo which is what all other speedtests show udp and tcp, but in the same spot on udp mode I get 500 down and 500 up which never gets reflected in any other tests.
Photo of Marco

Marco

  • 1 Post
  • 0 Reply Likes
I've got the exact same thing here :-( I have with Controller and Unleased the Problem.

(Edited)
Photo of Chris1 Cook

Chris1 Cook

  • 0 Posts
  • 0 Reply Likes
Got the same issue. Testing on an iPhone XS, 5 feet from AP.
Photo of Andre Buto

Andre Buto

  • 1 Post
  • 0 Reply Likes
I had the same issue. I was running the latest firmware 200.7. I heard this firmware has some speed problems so i returned to 200.6.10 and it is now working at full speed. 
Photo of hayk

hayk

  • 22 Posts
  • 3 Reply Likes
I agree there's an issue with firmware 200.7 and iOS devices for both the R710, R610 an R510.. where the upload speed is a lot faster than the download speed.  At this point best to stick with 200.6.10.    I had issues with my clients so I kept them at 200.6.10.  Ruckus needs to fix this issue.
Photo of Ryan Hayes

Ryan Hayes

  • 10 Posts
  • 0 Reply Likes
Same issue for me on R510. How do I go back to 200.6.10?
Photo of hayk

hayk

  • 124 Posts
  • 14 Reply Likes
Download the firmware 200.6.10.x to a desktop/laptop computer
https://support.ruckuswireless.com/so...

Log on to the master controller app via webbrowser and go to the admin section which I think ha s the firmware update section.

Note upload the firmware to the slave first and then to the master. Note, this will reset everything to factory settings..

Make sure you have the unleashed app installed on your iPhone or iOS device so you can configure it.

note: Saved Settings from 200.7.10 will not work for 200.6.10
Photo of Ryan Hayes

Ryan Hayes

  • 10 Posts
  • 0 Reply Likes
Thanks! This is helpful. I wonder if it's worth it to roll it back. How quickly does Ruckus respond to things like this? My guess is it could be months or......never. 
Photo of hayk

hayk

  • 124 Posts
  • 14 Reply Likes
yeah it's worth to roll back.. this is the first time I've seen ruckus release a really bad firmware that wasn't tested as well.. Normally it takes ruckus 6months to a year to release firmware.. Then again structure with the software teams might be different since Arris took over Ruckus the last few years.  I've deployed in the past Ruckus 7372 and R710, R610, 510 at schools , high end homes and small business.  At least ruckus is more consistent with stable firmware than say Unifi firmware and software which is more like beta testing.
Photo of Ryan Hayes

Ryan Hayes

  • 10 Posts
  • 0 Reply Likes
Also, what settings are you guys using to get speeds like this? I am seeing nothing close to even 400Mbps up or down. I have a Lennar home with 2 R510 AP's in the ceiling. 2 story home. One in the center of each floor. 2700 sq. feet. 
Photo of hayk

hayk

  • 159 Posts
  • 20 Reply Likes
first roll back the firmware and get it reconfigured...

the largest house I've configured recently is 4200 sq feet with 3 Ruckus R610 on a older home that's be remodeled a few times. Using a Edgerouter 12, Edgeswitch 16 POE+  250W and other equipment for security cameras.
Photo of Cheryl Consiglio

Cheryl Consiglio

  • 1 Post
  • 0 Reply Likes
I also have a lennar home and have speed issues?  Technical support has worked with me over 6 hours remotely logging into my ruckus and still have not figured out how to fix.  Has anyone had this issue resolved?
Photo of hayk

hayk

  • 159 Posts
  • 20 Reply Likes
The solution for now is to drop back to firmware 200.6.10.x... 200.7.10.x seems to have drastic speed issues.... note when roll back all settings get erased and you can not restore settings from firmware 200.7.10.x on to 200.6.10.x
Photo of sergiosoto78

sergiosoto78

  • 11 Posts
  • 0 Reply Likes
Cheryl i down graded the AP firmware and it helped a bit, the Lennar rep that came to trouble shoot the network decided, after running various tests, to just switch out the Spectrum modem to an Arris sb6190 modem. Once he installed the new modem my speeds went from 80mbps consistent speeds to 380mbps consistent speeds. I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem. Lennar sent out a team of very helpful people to run tests on my network lines
(Edited)
Photo of hayk

hayk

  • 159 Posts
  • 20 Reply Likes
sergiosoto78,

   Did you want to try firmware 200.4.x  which seems better....
Photo of sergiosoto78

sergiosoto78

  • 14 Posts
  • 1 Reply Like
i down graded the AP firmware and it helped a bit, i just switched the Spectrum modem to an arris sb6190 modem and went from 80mbps consistent speeds to 380mbps consistent speeds.  I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem .
Photo of John D

John D, AlphaDog

  • 546 Posts
  • 158 Reply Likes
I’ve seen the same behavior, really prominent on R720 and other Wave 2 APs as well primarily with iOS clients. Starts with good throughput and less than a second later it will level off to around half.

Seemed to happen between Unleashed 200.6 and 200.7.
Photo of hayk

hayk

  • 179 Posts
  • 25 Reply Likes
seems that througput changed from 200.4.x to 200.5.x...  I ran some tests with my ipad pro 2018 with same settings... and then dropped really bad between 200.6 ad 200.7
(Edited)
Photo of DST

DST

  • 1 Post
  • 0 Reply Likes
Just checking to see if there is anyone with Apple devices not affected by this? I just installed an H510 on 200.6 firmware and have two r710s arriving next week. I was going to upgrade them all to 200.7 before I found this post. I would be fine keeping them all on 200.6 except that I found you cannot assign vlans to the h510 ports without 200.7.
Photo of JJ

JJ

  • 13 Posts
  • 3 Reply Likes
Same issue here with a pair of R500s. Rolled back ages ago and been running 200.6 without problems since.
Photo of Michael Brado

Michael Brado, Official Rep

  • 3069 Posts
  • 442 Reply Likes
I don't know of any test or bugs to explain decreased performance when nothing else changed...  But we do have an Unleashed 200.7 refresh build going thru final DE/QA now.
Photo of John D

John D, AlphaDog

  • 546 Posts
  • 157 Reply Likes
Is there any chance that the SZ per packet adaptive Tx power is also enabled for Unleashed? On Wave2 APs I have previously seen this speed difference switching between SZ 3.6.2 and 5.1.1. A lot has changed between the two but seeing how Tx rates on affected builds start low, lock in high, then gradually decay again, it seems to me like that would be a suspect.

I didn't see any obvious switches for being able to turn that on or off. Since then I've migrated to an R730 based setup so I don't have any data points anymore.
Photo of hayk

hayk

  • 176 Posts
  • 24 Reply Likes
Thanks Michael,

   For letting us know that a newer firmware is coming out soon.  The thing is this problem is a reproducible problem. All my clients which use iOS devices were impacted with 200.7.10.X and I quickly reverted back to older firmware to resolve this issue.
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
when to expect 200.7.10.202.92 for R320 ? It is out since a week for most of the other APs, but not for R320... I have 1 x R320 as master and 2 x R310 in Unleashed network, and could not upgrade because of missing the new firmware for R320... I also observe slow download speeds on Android device Nokia 8 , Windows 10 is ok.
Photo of Michael Brado

Michael Brado, Official Rep

  • 3069 Posts
  • 442 Reply Likes
https://support.ruckuswireless.com/software/2255-ruckus-unleashed-ap-200-7-10-202-92-ga-refresh2-sof...
Sorry, on me... I just forgot to click the Publish button!

Please let us know about your Nokia 8 findings.
(Edited)
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
Thanks Michael,

I upgraded last night, download speeds on Nokia 8 is better but Upload is still twice more, before I was getting like 90-100 mbits/s on download. Now is more like 250, but Upload is still like 450-500 mbits/s. This is TCP test with the AP directly to which I am attached, in my case R320. I am not sure if the Upload speed shown is correct... Could not test with Speedtest from Internet because my uplink is only 100 mbits/s.

(Edited)
Photo of hayk

hayk

  • 176 Posts
  • 24 Reply Likes
I tried firmware 200.7.10.202.92  on my two r710s and it doesn’t seem to help with my iPad Pro 2018.or other iOS devices.. so I went back to 200.6.10.x 
Photo of hayk

hayk

  • 176 Posts
  • 24 Reply Likes
Michael,  do you know what time frame we should expect 200.8.x firmware?
Photo of Hans Hummer

Hans Hummer

  • 5 Posts
  • 1 Reply Like
hi Guys

I have the same problem with firmware 200.7
Today I installed the firmware 200.8 on the R710.
Exactly the same problem as with version 200.7
I'm back to version 200.6

Greetings from Germany
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
Guys, why don't you report this to the support, they should resolve it?
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
Problem is a lot of us are on unleashed for the reason of not wanting to pay for a support contract. Yet this is a easily reproducible problem and a wide spread one since this also impacts a lot of Lennar smart homes that use R510. And Lennar tech support I’m sure is aware of the issue since Lennar home builders partnered up with Ruckus. My clients are also impacted with this bug too so I kept them at 200.6.x
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
You need a support contract to open a ticket...
Photo of sergiosoto78

sergiosoto78

  • 14 Posts
  • 1 Reply Like
I spent hours on the phone with support. The first tier had no idea what we were talking about when we told them all the network trouble shooting we had done prior to calling. The next tier up had me go out and buy a cable to connect to the switch and run commands to see if there were any errors or problems but we couldn’t get the switch to connect. I finally got it to connect after I was off the phone with them but by then they had sent another switch. I had Amazon send technicians and then my ISP and my builder Lennar. The only way I got my speeds up was to get rid of my ISP provided modem and add my own. Lennar techs installed the ARRIS Surfboard SB6190-RB DOCSIS 3.0 Cable Modem and my speeds did go up to around 200mbps consistent from around 80mbps consistent. Keep in mind I’m paying for 400mbps. Spectrum was throttling my speeds down to about 25% of what I was paying for my R510 are still caping speeds at 200 but at least I’m at 200 not 80mbps. Let’s see if the next firmware update helps get the speeds up.
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
@hayk you can not keep all your customers on 200.6 when you start selling them newer APs, for example R320 is not supported by 200.6 firmware...
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
Yeah, I was hoping this would be solved by now..... 
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
I might get a r750 to test out in a few months........ 
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
Michael Brado, with so many reports here in the forum about this issue, you say you don't have registered such bug? I doubt any customers paying for support didn't experience this and didn't report it...
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
@hans hummer,.   Where did you get the 200.8. Firmware ? Can’t find it on the site yet.
Photo of Michael Brado

Michael Brado, Official Rep

  • 3068 Posts
  • 440 Reply Likes
I'm the Support site admin, but not Tech Support, and I'm asking, who has opened a ticket for slow response on any model AP, and what is the bug ID? 

I would very much like to see what our Engineering team have found from any of your logs/traces/etc against what versions of Unleashed?
But I'm not aware of any known issues going around in our TSE or System Engineering circles...  thanks.
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
@Michael Brado, couldn't you ask the tech support to search the database for such issue? I doubt nobody have reported this... I am sure most of the customers pay for the support and such issue should already be registered... even if you talk to the engineering/RnD and they tell you they don't know about such issue, this is really a problem!
Photo of Cheryl Consiglio

Cheryl Consiglio

  • 2 Posts
  • 0 Reply Likes
  1. Well I have a case reported case no is 00993855.  They haven’t done anything for me.  They keep saying they are testing in lab also lennar homes is aware and they do nothing either.  They changed the ruckus access point put a new switch in hub have over 9 hours on remote phone support as this is the 2nd case that was opened for this.  The first was closed when I thought the new ruckus box would work but it did not.  
  2. This was the last response I recieved today
  3.  Hello Cheryl
  4. Thank you for notifying me.

    I am currently testing as well, today I tested with various firmware and I will do for other firmware as well and share the observation.

    R510 Speedtest: 

    Standalone Firmware: 110.0.0.0.663

    Windows 10

    Upload: 81.72 M
    DL : 23.04 M

    UL: 104.41 M 
    DL: 30.73 M

    UL: 118.22 M 
    DL: 50.51 M 


    iPhone Xs

    UL: 11.42 M 
    DL: 50.11 M

    UL: 63 M 
    DL: 61.5 M 

    UL: 81.58 M 
    DL: 74.15 M

    Unleashed Firmware: 200.7.10.2.339

    Windows 10

    UL: 50.66 M 
    DL: 96.96 M 

    UL: 79.82 M 
    DL: 17.29 M 

    UL: 19.79 M 
    DL: 11.03 M

    iPhone

    UL: 14.90 M  
    DL: 44.26 M 

    UL: 11.28 M
    DL: 6.24 M 

    UL: 9.92 M
    DL: 22.30 M 

    Samsung: 

    UL: 73.5 M 
    DL: 78.4 M 

    UL: 7.69 M 
    DL: 16.6 M 

    UL: 21.9 M 
    DL: 11.8 M 

    Kindly reply to the email or get in touch with us @ +1-855-782-5871 for immediate assistance. 

    Regards,
    Vasanth Edward | Sr. Technical Support Engineer
    COMMSCOPE - now meets next
    My working hours: Monday - Friday 9:00 AM to 6:00 PM PST
    Contact us: https://support.ruckuswireless.com/contact-us
    Want to escalate this case? Please write an email to #[email protected]

(Edited)
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
Thanks Cheryl Consiglio, at least we have one ticket number opened. I don't know If you want to let Vasanth Edward | Sr. Technical Support Engineer know that you know someone else that has  done more testing and have found out that 200.3.x and 200.4.firmware  unleashed firmware is a lot faster and seems more normal for wifi speeds. Starting with firmware 200.5.x is when wifi starts to get slower (not normal) and 200.6.x is the same as 200.5.x... And then it completely slow starting in 200.7.x
I think something changed at 200.5.x which is probably impacting more on 200.7.x

Please let him know if he would like to contact me I have more info. I just don't have a current support contract.

sergiosoto78 you should also open a ticket number since you are a Lennar Smart Home owner.


Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
cheryl, 

       How long ago was it when you last heard from them? (Never mind I just read your post) I know they won’t be able to fix the software right away, but can either put you on unleashed firmware 200.6.x or to get full speed on firmware 200.4.x  which is the firmware that will give you the normal WiFi speed you should get......200.5.x is when the bug was first introduced and snowballed itself into on 200.7.x
(Edited)
Photo of hayk

hayk

  • 174 Posts
  • 23 Reply Likes
Cheryl,
Also if you can point Vasanth Edward | Sr. Technical Support Engineer to this forum thread so he'll have more info to go off from.

Thanks.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Ok, more troubleshooting..... I know that 200.6.x firmware isn’t great since max speed on my iPad Pro I can get is about 300mbps...      so I decided to flash one of my r710 to standalone firmware which is dated around the same time as 200.6.x...  while having everything set the same channels and 80hz ... I was getting pretty bad downloads..about 150mbps.....so I decided to downgrade to 104.x. Firmware.....and dam it’s night and day I can get 500mbps on downloads ..... so some driver changed from 104.x standard alone firmware to 110.x. Which I believe is the bug that is impacting unleashed..... something odd... I believe this issue has been around for while, but made worse at 200.7.x firmware.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
I'm going to need figure out when the speed issues actually started... in which version of unleashed.......it might be between the years 2016-2018.... I don't think larger deployments will care if a single user can not get the max speed per access point so it hasn't been really reported. ... At least I nailed it between standalone firmware 104.x and 110.x firmware.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Also I believe it happens under certain RF conditions..
Photo of Ventsislav Velkov

Ventsislav Velkov

  • 17 Posts
  • 5 Reply Likes
200.8.10.3.129 is showing in the Upgrade tab of the Unleashed Dashboard. I will check later what will happen if I upgrade, probably only my R320 master and not the R310... but we will see
Photo of Michael Brado

Michael Brado, Official Rep

  • 3066 Posts
  • 440 Reply Likes
Hello All - Unleashed 200.8.10.3.129 is our Beta for 200.8 and the official GA is not until early January.
We have new IT folks, and needed to work out how to make the Online upgrade load the new GA image AT THAT TIME!
I understand our IT is trying to set things back to 200.7.10.202.92 (200.7 GA Refresh2).
We do not guarantee the Beta images, sorry.  As mentioned, there will be some AP models NOT SUPPORTED, so read
the new Release Notes, when they are posted please.  Thanks!
(Edited)
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Ok.... I traced it down to when WIFI AC performance starts to get slower. I tested on my R710 with all other APs unplugged so things would be consistent. I started with unleashed firmware 200.2.x , but could not test it with speedflex since speedflex was not supported until 200.3.x.

Wifi speeds on 200.3.x  firmware
on average

533.6 mbps down
779.3 mbps up

Wifi speed on 200.4.x firmware
569 mbps down
759 mbps up

Wifi speed on 200.5.x firmware
336 mbps down
615 mbps up

Note this was done on a Ipad pro 12.9 inch 2018 model which should have two antenna streams.


So starting with firmware 200.5.x  and through 200.6.x wifi speeds dropped a bit from the 500ish mbps range down to the 300 mbps range...

I know the R510 on the 200.6. x firmware averages on the high 250mbps


Also I do believe th R500 and R600 is also affected. I do also have access the A R500 to test.... and as well as R510, and R610.

I do believe the firmware changes with 200.5.x  impact the wifi speeds... and somehow this got made worse on firmware 200.7.x

This is really bad.. I can get faster speeds on a consumer  802.11ac router... starting with firmware 200.5.

Anyway one else wants to test my conclusions with firmware 200.4.x for those that have R510, R610, R710 and R310, R500, R600.?

(Edited)
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
again I kept everything at the same channel and 80hz ... so only difference is firmware
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Ventsislav Velkov,

          Do you mind testing and take your R320 offline for now... Just curious see what you get with firmware 200.4.x.
Photo of sergiosoto78

sergiosoto78

  • 14 Posts
  • 1 Reply Like
I’ll test it tomorrow morning on the 510.

Do you have a link to the firmware?

These are my top speeds as of October after downgrading to 200.6.x.

(Edited)
Photo of Michael Brado

Michael Brado, Official Rep

  • 3068 Posts
  • 440 Reply Likes
Yes, this one please:

https://support.ruckuswireless.com/software/2253-ruckus-unleashed-ap-200-7-10-202-92-ga-refresh2-software-for-r510
Free to download for all users (you only need an email address for a guest account on our Support portal).
Photo of hayk

hayk

  • 172 Posts
  • 23 Reply Likes
sergiosoto78,

here's the link for unleashed 200.4.x
https://support.ruckuswireless.com/software/1224-ruckus-unleashed-ap-200-4-9-13-47-ga-software-relea...


be sure to save settings for 200.6.x so you don't have to reconfigure anything if you do any advanced functions.. when and if you restore it back to 200.6.x

Also what's your speed of your broadband again when plugged in direct?

Also I have a suggestion instead of using speedtest app which really only tests your throughput through your internet speed... try downloading Ruckus Speedflex app for iOS and Android. SInce it just tests the actually wifi speed from your device to the Ruckus R510. You'll also need to know your ip address of your ruckus R510.



Photo of Michael Brado

Michael Brado, Official Rep

  • 3069 Posts
  • 442 Reply Likes
Hello,
   SpeedFlex may not be the best utility, from the Unleashed GUI, which is a SpeedFlex limitation.When running on the Master AP, it would be limited by the AP hardware which is not as powerfulas a ZD, and more as additional features have been added, especially in GW mode...

   Can you test with any other 3rd party wifi testing, which should show better thoughput?
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
OK I opened a ticket
Case ID: 01008252


For those that are also having the problem please open a ticket so that way they don't think it's just an individual issue.

You can open it here at this link:
https://support.ruckuswireless.com/cases/new

Please have your serial number of the Ruckus AP ready too.

And for those that are Lennar Smart Homes users please report the issue to Ruckus directly since this is a big problem for end users.

Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
looks like I'll have to get some kind of AP support contract or have one of my high end clients get one. This is really irritating.  I wonder for Lennar Home owners should have some kind of support contract that comes with buying the home.

Contacting my local ruckus sales rep
(Edited)
Photo of sergiosoto78

sergiosoto78

  • 14 Posts
  • 1 Reply Like
Already on in!
Photo of Andrew Giancola

Andrew Giancola

  • 121 Posts
  • 39 Reply Likes
Hey, has anyone tested with just the stand-alone firmware?
Whenever possible, I try to remove any other client device from the network (i.E. I'm the only client on my LAN or Wi-Fi) just to remove any other variables from the equation. Regarding speed, I prefer to use an application like IPERF3 to help me sort speed issues, as speeds fluctuate wildly, and it's more insightful to use applications like IPERF3

My Results using Iperf are as follows - my "server (Wired)" is 192.168.1.132 Client is a Macbook pro - Mid 2014



Testing Download Speeds

#iperf3 -c 192.168.1.132 -R

Reverse mode, remote host 192.168.1.132 is sending

[ ID] Interval           Transfer     Bitrate         Retr

[ 10]   0.00-10.00  sec   417 MBytes   350 Mbits/sec    0             sender

[ 10]   0.00-10.00  sec   415 MBytes   348 Mbits/sec                  receiver

Testing Upload speeds.

iperf3 -c 192.168.1.132                         

Connecting to host 192.168.1.132, port 5201

[ ID] Interval           Transfer     Bitrate

[ 10]   0.00-10.00  sec   193 MBytes   162 Mbits/sec                  sender

[ 10]   0.00-10.00  sec   192 MBytes   161 Mbits/sec                  receiver


The IPERF software is available at the URL below. For testing, you will need the software running on two different machines. One running in server mode(-s), the other running as a client(-c)
https://iperf.fr/iperf-download.php

I hope that helps SOMEONE!

Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
yeah... have tested with ipref3 using my older macbook pro 15 2011 but that's 802.11n..... functions fine with 802.11n devices.. just have issues with 802.11 ac iOS devices on my end. .. I don't have any android devices to test with.  I could look for a iperf3 app to purchase on the app store.. I don't plan on getting any new macbooks or PC laptops til next year.
Photo of Andrew Giancola

Andrew Giancola

  • 121 Posts
  • 39 Reply Likes
No purchase necessary! 
https://apps.apple.com/us/app/he-net-network-tools/id858241710

But, you've still got to come up with a wired 'Server'. Got anything with Gigabit ethernet you can plug in?
Photo of Andrew Giancola

Andrew Giancola

  • 121 Posts
  • 39 Reply Likes
Also, have you tried just using the stand-alone firmware? I ran my R700 on that for literal years without any issues.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Thanks for the tip for the app. Yeah already have iperf3 server running on my Plex server.

Two days ago, I tested out standalone firmware 104.x and no issues can get about 500mbps consistently on my iPad Pro 2018,with speedflex, however when I switched to standalone 110.x firmware, I got 150mbps I think.

anyway, never had any issues with my past clients that got Ruckus 7372.  Which then I decided to get a 2x R710 a few months after it came out in summer of 2015. I ran standalone firmware until unleashed supported  VLANs and several SSIDs. No issues until recent firmware. Most of my devices were 802.11n and a few ac devices.

I’ll be upgrading my bandwidth soon either stick with business class cable or residential fiber or business class fiber. 
Recently, I got myself a r700 off amazon used for $18.99. They were suppose to send me a 7982... I ended up getting two 7982 for a friend and the last order was for myself which turned out to be a r700.  From what I can tell it was from a Audi dealer and they upgraded to MIst APs from juniper since they reused the Mist AP boxes to ship off the old ruxkus APs. 
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Also, I noticed on eBay,  a few  Resellers that got a bunch of r510 from lennar home builders and resold them as open box items for around $150 each... 
‘And noticed some lennar home owners that got fed up with the r510 and put them for auction and cam get them on average for about $110-$130.

so this slow speed bug is damaging ruckus’s reputation especially to new home owners that come with the r510 and know nothing of ruckus.
Photo of sergiosoto78

sergiosoto78

  • 14 Posts
  • 1 Reply Like
Hayk,

I agree that it is damaging the reputation of Ruckus with Lennar hone owners. A lot of my neighbors didn’t have the patience I did, nor the technical ability to trouble shot their own networks and got rid of their 510s.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
sergiosoto78,

    Let me know when you test out 200.4.x . It should be a lot faster.
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
So Michael Brado,

       Now you have a fully open ticket # from Cheryl. I guess connected you can connect with Vasanth Edward | Sr. Technical Support Engineer. Again I do believe it impacts not just the R510, R610, R710 and might even impact the R500, R600,.... I have a R500 to test... haven't done that..will do it over the weekend but make note: 200.4.x I can get full speed of what you should get. And then you lose about almost 200mbps starting with 200.5.x and then it drops very noticeable on 200.7,x

I wonder if this will also impact ZD and SZ since the WIFI drivers should be in the same development eh?
 I know it also impacts Standalone firmware too... from 104.x to 110.x
(Edited)
Photo of Michael Brado

Michael Brado, Official Rep

  • 3069 Posts
  • 442 Reply Likes
Thanks Hayk,

    I've escalated your ticket #1008252, and contacted DE/QA to investigate.
Photo of John D

John D, AlphaDog

  • 546 Posts
  • 158 Reply Likes
FWIW I also noticed the same thing on R720 with newer ZD builds (forgot which 10.x version, but one of the 10.x's after 10.0 GA) and also vSZ -- vSZ is really easy to test. 3.6.2 is lightning fast, 5.1.x builds had the same characteristic downlink results where the speed start off good for a split second and then decay to 100mbit, but uploads were always in the 500mbit range.

In my experience this affects Wave2 APs the most (R720, R510 in my personal experience), in combination with any Apple or Broadcom based client. Seems like QCA clients and Intel Wifi clients are not as affected.

But yeah, I'd invite QA to try Unleashed 200.6 vs 200.7 against any recent 802.11ac capable iPad or iPhone (made within the last few years) with a static channel + 80MHz out of the box config. I've had this problem on 3 deployments.


With regards to hayk's regression testing, I agree too that 200.4 was the fastest Unleashed release with Wave2 APs. For me the drop between 200.5 and 200.6 was not very noticeable, but the drop in 200.7 was huge. I don't want to roll all the way back to 200.4 as Unleashed has improved in many many other ways in recent releases. It's just the downlink throughput has really suffered.


(P.S. I honestly think this is an upstream regression with your chipset vendor. I have some Meraki APs in my test lab and their Wave2 APs are exhibiting the same behavior with their firmware 26.x vs firmware 25.x, on 26.x speeds start 'good', decay hugely, then slowly inch back up. Based off public info in FCC diagrams, I see the R710/R720 and Meraki's Wave2 APs use the same underlying chipset....

P.P.S. 'good' for Meraki means 25% lower speeds than Ruckus unless standing right in front of their AP. Nobody comes close to Ruckus in antenna design!)
Photo of hayk

hayk

  • 189 Posts
  • 26 Reply Likes
Michael Brado,

     Thanks for escalating my ticket, but does that mean I don't have to get a current support contract?  I don 't mind helping out DE/QA team from what I know currently.