Slow Download Speeds R710 Unleashed

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Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.
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Max P

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Posted 1 month ago

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Mike Clark

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I am also seeing the same thing on an R610 running 200.7.10.102.64.

This is on IOS. Windows laptops average 500/500


(Edited)
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Max P

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The strange thing for me is that on tcp mode(in Speedflex) , I get 100 ish down and 850 up, on an s10 with only 2x2 mimo which is what all other speedtests show udp and tcp, but in the same spot on udp mode I get 500 down and 500 up which never gets reflected in any other tests.
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Marco

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I've got the exact same thing here :-( I have with Controller and Unleased the Problem.

(Edited)
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Chris1 Cook

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Got the same issue. Testing on an iPhone XS, 5 feet from AP.
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Andre Buto

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I had the same issue. I was running the latest firmware 200.7. I heard this firmware has some speed problems so i returned to 200.6.10 and it is now working at full speed. 
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hayk

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I agree there's an issue with firmware 200.7 and iOS devices for both the R710, R610 an R510.. where the upload speed is a lot faster than the download speed.  At this point best to stick with 200.6.10.    I had issues with my clients so I kept them at 200.6.10.  Ruckus needs to fix this issue.
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Ryan Hayes

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Same issue for me on R510. How do I go back to 200.6.10?
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hayk

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Download the firmware 200.6.10.x to a desktop/laptop computer
https://support.ruckuswireless.com/so...

Log on to the master controller app via webbrowser and go to the admin section which I think ha s the firmware update section.

Note upload the firmware to the slave first and then to the master. Note, this will reset everything to factory settings..

Make sure you have the unleashed app installed on your iPhone or iOS device so you can configure it.

note: Saved Settings from 200.7.10 will not work for 200.6.10
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Ryan Hayes

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Thanks! This is helpful. I wonder if it's worth it to roll it back. How quickly does Ruckus respond to things like this? My guess is it could be months or......never. 
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hayk

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yeah it's worth to roll back.. this is the first time I've seen ruckus release a really bad firmware that wasn't tested as well.. Normally it takes ruckus 6months to a year to release firmware.. Then again structure with the software teams might be different since Arris took over Ruckus the last few years.  I've deployed in the past Ruckus 7372 and R710, R610, 510 at schools , high end homes and small business.  At least ruckus is more consistent with stable firmware than say Unifi firmware and software which is more like beta testing.
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Ryan Hayes

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Also, what settings are you guys using to get speeds like this? I am seeing nothing close to even 400Mbps up or down. I have a Lennar home with 2 R510 AP's in the ceiling. 2 story home. One in the center of each floor. 2700 sq. feet. 
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hayk

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first roll back the firmware and get it reconfigured...

the largest house I've configured recently is 4200 sq feet with 3 Ruckus R610 on a older home that's be remodeled a few times. Using a Edgerouter 12, Edgeswitch 16 POE+  250W and other equipment for security cameras.