Slow Download Speeds R710 Unleashed

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Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.
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Max P

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Posted 3 months ago

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Mike Clark

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I am also seeing the same thing on an R610 running 200.7.10.102.64.

This is on IOS. Windows laptops average 500/500


(Edited)
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Max P

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The strange thing for me is that on tcp mode(in Speedflex) , I get 100 ish down and 850 up, on an s10 with only 2x2 mimo which is what all other speedtests show udp and tcp, but in the same spot on udp mode I get 500 down and 500 up which never gets reflected in any other tests.
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Marco

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I've got the exact same thing here :-( I have with Controller and Unleased the Problem.

(Edited)
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Chris1 Cook

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Got the same issue. Testing on an iPhone XS, 5 feet from AP.
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Andre Buto

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I had the same issue. I was running the latest firmware 200.7. I heard this firmware has some speed problems so i returned to 200.6.10 and it is now working at full speed. 
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hayk

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I agree there's an issue with firmware 200.7 and iOS devices for both the R710, R610 an R510.. where the upload speed is a lot faster than the download speed.  At this point best to stick with 200.6.10.    I had issues with my clients so I kept them at 200.6.10.  Ruckus needs to fix this issue.
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Ryan Hayes

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Same issue for me on R510. How do I go back to 200.6.10?
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hayk

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Download the firmware 200.6.10.x to a desktop/laptop computer
https://support.ruckuswireless.com/so...

Log on to the master controller app via webbrowser and go to the admin section which I think ha s the firmware update section.

Note upload the firmware to the slave first and then to the master. Note, this will reset everything to factory settings..

Make sure you have the unleashed app installed on your iPhone or iOS device so you can configure it.

note: Saved Settings from 200.7.10 will not work for 200.6.10
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Ryan Hayes

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Thanks! This is helpful. I wonder if it's worth it to roll it back. How quickly does Ruckus respond to things like this? My guess is it could be months or......never. 
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hayk

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yeah it's worth to roll back.. this is the first time I've seen ruckus release a really bad firmware that wasn't tested as well.. Normally it takes ruckus 6months to a year to release firmware.. Then again structure with the software teams might be different since Arris took over Ruckus the last few years.  I've deployed in the past Ruckus 7372 and R710, R610, 510 at schools , high end homes and small business.  At least ruckus is more consistent with stable firmware than say Unifi firmware and software which is more like beta testing.
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Ryan Hayes

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Also, what settings are you guys using to get speeds like this? I am seeing nothing close to even 400Mbps up or down. I have a Lennar home with 2 R510 AP's in the ceiling. 2 story home. One in the center of each floor. 2700 sq. feet. 
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hayk

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first roll back the firmware and get it reconfigured...

the largest house I've configured recently is 4200 sq feet with 3 Ruckus R610 on a older home that's be remodeled a few times. Using a Edgerouter 12, Edgeswitch 16 POE+  250W and other equipment for security cameras.
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Cheryl Consiglio

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I also have a lennar home and have speed issues?  Technical support has worked with me over 6 hours remotely logging into my ruckus and still have not figured out how to fix.  Has anyone had this issue resolved?
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hayk

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The solution for now is to drop back to firmware 200.6.10.x... 200.7.10.x seems to have drastic speed issues.... note when roll back all settings get erased and you can not restore settings from firmware 200.7.10.x on to 200.6.10.x
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sergiosoto78

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Cheryl i down graded the AP firmware and it helped a bit, the Lennar rep that came to trouble shoot the network decided, after running various tests, to just switch out the Spectrum modem to an Arris sb6190 modem. Once he installed the new modem my speeds went from 80mbps consistent speeds to 380mbps consistent speeds. I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem. Lennar sent out a team of very helpful people to run tests on my network lines
(Edited)
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sergiosoto78

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i down graded the AP firmware and it helped a bit, i just switched the Spectrum modem to an arris sb6190 modem and went from 80mbps consistent speeds to 380mbps consistent speeds.  I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem .
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John D, AlphaDog

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I’ve seen the same behavior, really prominent on R720 and other Wave 2 APs as well primarily with iOS clients. Starts with good throughput and less than a second later it will level off to around half.

Seemed to happen between Unleashed 200.6 and 200.7.
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DST

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Just checking to see if there is anyone with Apple devices not affected by this? I just installed an H510 on 200.6 firmware and have two r710s arriving next week. I was going to upgrade them all to 200.7 before I found this post. I would be fine keeping them all on 200.6 except that I found you cannot assign vlans to the h510 ports without 200.7.
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JJ

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Same issue here with a pair of R500s. Rolled back ages ago and been running 200.6 without problems since.
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Michael Brado, Official Rep

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I don't know of any test or bugs to explain decreased performance when nothing else changed...  But we do have an Unleashed 200.7 refresh build going thru final DE/QA now.
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John D, AlphaDog

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Is there any chance that the SZ per packet adaptive Tx power is also enabled for Unleashed? On Wave2 APs I have previously seen this speed difference switching between SZ 3.6.2 and 5.1.1. A lot has changed between the two but seeing how Tx rates on affected builds start low, lock in high, then gradually decay again, it seems to me like that would be a suspect.

I didn't see any obvious switches for being able to turn that on or off. Since then I've migrated to an R730 based setup so I don't have any data points anymore.
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hayk

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Thanks Michael,

   For letting us know that a newer firmware is coming out soon.  The thing is this problem is a reproducible problem. All my clients which use iOS devices were impacted with 200.7.10.X and I quickly reverted back to older firmware to resolve this issue.
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Ventsislav Velkov

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when to expect 200.7.10.202.92 for R320 ? It is out since a week for most of the other APs, but not for R320... I have 1 x R320 as master and 2 x R310 in Unleashed network, and could not upgrade because of missing the new firmware for R320... I also observe slow download speeds on Android device Nokia 8 , Windows 10 is ok.