Sales Exam not Registering after Passing

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  • Question
  • Updated 4 years ago
  • Answered
I have taken the Sales Exam 3 times now answering all 75 questions. I have passed all three times and my score is not registering. I tried to follow the exam registration as shown at the end of the exam but it asks you to click on the Learn Pages link and there is none to be found. Please advise on how to register my score so that I can move on to the WISE courses.
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Titus Rennie

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  • frustrated

Posted 4 years ago

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Photo of David Feasey

David Feasey, Sr. e-Learning Architect

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Official Response
Hi all,

We are aware of these problems, have diagnosed and duplicated them and are taking steps to republish our exams and settings to address the problem. The issue has to do with entering an exam and leaving before clicking all the way to the end of the exam, creating a "zombie" attempt.

Symptoms include:
- incorrect scoring
- inability to complete an exam
- unresponsive buttons or exam
- browser script errors

If you are experiencing these symptoms in any of the following:
- WiSE Certification Exam
- Ruckus Sales Expert Exam (REx)
- ATP Exam
- Sales Essentials -> Final Exam
- Introduction to Ruckus Products -> Final Exam
- Wi-Fi Essentials -> Final Exam

Please send an email to [email protected] asking for an attempt reset for the specific exam.

My apologies for these problems and inconvenience they have caused.

-Dave