Ruckus R710 with unleashed but showing no AP

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  • Updated 3 months ago
  • (Edited)
Hello,

I have recently purchased an R710 on Ebay ( I have about 4 of these now and 2 T710's) I've had no issues in the past configuring my AP's but this one seems to be causing me quite a bit of trouble.

I had to connect via ethernet and SSH into the R710 to be able to upgrade the firmware to unleashed.  Now that it h as been updated there are no radios active as there isn't an AP assigned to the unleashed network.

As up see the unleashed config wasn't able to setup an AP and activate the radios.

Also, the broad casting SSID is still confgure.me-xxxxx and when connected to the configure ssid it does not assign an IP address so there is no way to actually configure through it.  Which is why I had so much trouble getting into this AP at first.


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Ryan Czyzewski

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Posted 3 months ago

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Syamantak Omer, Official Rep

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Hi Ryan,

It seems this AP got configured as a second Unleashed network(Second master AP) than your existing Unleashed network.

Could you check if you are able to login into any other APs?

SSH into this AP,  run below command and see if you can see all the APs listed in "get election" output

get director ip
get election

Try factory reset on this new AP and add it back to existing Unleashed network.

Regards,
Syamantak Omer
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Ryan Czyzewski

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Hey Syamantak,

Thank you for the quick response.  I updated my post but to clarify, this AP isn't going to be part of an existing Unleashed network.  Also I have reset this AP 5-7 times already and every reset I still cannot connect via the configure.me SSID. 

Here is a screen shot of the Ruckus CLI, I am unable to use those commands. Sorry I am not the best at networking.



(Edited)
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Syamantak Omer, Official Rep

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Hi Ryan,

If this is the only AP in the network then this must be master AP. 

Try below commands (in same sequence).

enable
ap-mode
get wlanlist
get director ip
get version

If factory reset did not worked then try reflashing the AP to standalone version and check if you are able to create WLANs and it is broadcasting SSID or not.

To check the SSID status, use the command "get wlanlist" and check if it is listing 2.4 and 5 G SSIDs (even when non WLANs are configured, it should show wlan interfaces with status as down/down).

If you don't see any WLANs from "get wlanlist" output then it means radio of this AP may be faulty.

Regards,
Syamantak Omer
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Ryan Czyzewski

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Good Morning Saymantak,

It seems this AP is in standalone mode.  How would I configure this back to normal working order?

There seems to be no controller for this AP?


I am at my limit for knowledge in this. So i appreciate the help.

(Edited)
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Arun Nagaraj, Employee

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Hi Ryan,

Since the AP is working as a separate unleashed network and it does not need a controller to be managed.

Looking at the "get wlanlist" output none of the SSID's configured seems to be getting updated.

Can you please open a case with support team so that we can check what is the issue with the Ap.

Please use the below link.

https://support.ruckuswireless.com/contact-us

Regards,
Arun N



 
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Syamantak Omer, Official Rep

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Hi Ryan,

I wanted to check if WLANs are showing or not, no WLAN in CLI means radio could be faulty.

Could you try re-flashing it again with Unleashed image.

It that is also not working then I will suggest opening a case with support for further troubleshooting.

Regards,
Syamantak Omer
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Anusha Vemula, Employee

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Hi Ryan,

This AP is acting in the controller mode. I believe you didn't go through the setup wizard yet.

May I know what do you see when you access the device from the browser using its IP address? If the GUI is not accessible, you can enable https from the CLI using the below commands and check.

ruckus>enable
ruckus#ap-mode
ruckus(ap-mode)#set https enable

-Anusha

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Ryan Czyzewski

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Hi Anusha,

I actually went through the setup 4 times with the same results every time.This is why its perplexing me.
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Anusha Vemula, Employee

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Hi Ryan,

Did you do the setup when the AP is connected to the network?
Can you try setting it up by connecting directly to a laptop and once the setup is done, connect it to the network?
Make sure to give a different subnet IP address if you wish to create a different unleashed setup!

-Anusha
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Ryan Czyzewski

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Hi Anusha,

The way I set it up is as follows.  I SSH'd into the AP and enabled Web GUI once I did this I upgraded firmware to unleashed. Even with the upgrade which I did multiple times the setup would not create SSID's other then the configure me.
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Ryan Czyzewski

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Update:

After factory reseting and downgrading to an older version of the Ruckus firmware it has done a property instal.  The radios are now active and are broadcasting an assigned SSID. 

I am in the process of upgrading to the latest version to make sure it all works.

Thank you for the support and I apologize for my inexperience and knowledge. This setup was filled with more trouble shooting then I am used to.