Ruckus R510 Slowness

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Ruckus R510 Slowness - My topology Comcast Xfinity X1 router with 1Gbps service, measuring 850Mbps as the output. This goes to a Rucker switch C12P, and the output there is 825Mbps. However, coming out of the 2 APs, even with AP to AP speedtest, its only 400Mbps. At remote location in my house, i am only getting 40Mbps. Troubleshooting with Lennar Home network specialist, everything pointed back to the 2 APs, Ruckus R510 Unleashed. What was the last known working FW version that supported full-duplex speedtest with results near max speed ~800Mbps+?
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joseph nguyen

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Posted 2 months ago

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Andrew Giancola

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Good afternoon, What kind of device are you testing with? also, I feel like knowing your SNR/RSSI channelization (Width), how many streams your running would be important to know as well.
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joseph nguyen

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multiple devices, laptop, wired connection. We took the APs, directly to the Switch, which is hardwired to the Comcast Modem/Router.  Disabled the WiFi SSID on the router. version of FMW I am running on Ruckus Unleashed R510 now is: Current firmware version:  200.7.10.102.64
I dont believe we have a noise or RF issue. more like fwm version or configuration.
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Andrew Giancola

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interesting, so you're having a bandwidth problem while connecting through eth1 as well? Are you by chance using a local IPERF3 server to help you? My thought here is that you'll need whoever owns the APs(owns the support entitlement) to set up a case with support directly. 
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joseph nguyen

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Yes, Eth1 straight to the Switch, no issue. 825Mbps.  We already opened a case with Ruckus.
We just downgraded to older version: R510_200.6.10.1.312.bl7
No, we are not using local IPERF3 server at all.
and wifi speedtest coming off of the Ruckus APs, doubled.  However, AP-2-AP still hovering at 425Mbps.  
The excercise of downgrading to an older fmw doubled our speedtest on WiFi, leads me to think this is a purely firmware issue.
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Andrew Giancola

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I agree with you. Best of luck!
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joseph nguyen

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The only problem is the older firmware comes with a known bug of range fluctuations... So, now I am getting anywhere between 40Mbps-400Mbps in the main area of the house. Latest firmware was 40Mbps-170Mbps
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joseph nguyen

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In general, i've been fighting this issue for the past 6 months(since May) since I moved into my new smart home. Being a software & electronics person myself, working in the high tech industry for 32 years, i do not have a warm and fuzzy on this product.  I do not recommend this product to anyone, the way it was thrown into the market unreliable and full of bug.  I wish they address these issues, of bandwidth, range and stability in new firmware soon.... I just wish they would give me the latest and greatest product to drop in place of the R510 Unleashed, since they put a faulty designed devices in my new house... I've spent endless hours, and now with Lennar Network specialist, i am confidence to say this is a truly fault-fully designed product.
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Andrew Giancola

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Have you tried Stand Alone firmware?  Also, if you've got an extra box, why not plug into your 12C with 1gb ETH and run IPERF3, this may help at least bring your internet out of the testing.
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joseph nguyen

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Yes, i have an extra router, i can do that and update you.
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Andrew Giancola

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I've got an R610 with unleashed here, I'll play with that too.
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joseph nguyen

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Hi Andrew any updates on your end? I had to downgrade back to 200.6. But I am still getting like 50Mbps at times paying for 1Gbps. it's a Fuckus APs I now called it:)
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hayk

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Did you try downgrading to 200.4.x?
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joseph nguyen

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no, just from 200.7 to 200.6. heard 200.8 is buggy. so hoping for 200.9 soon. 200.4 is rock solid? else dont want to go so far back.
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Tyler Riddle

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This seems about right. According to the specs, it should get theoretically 867 Mbps. This assumes a Wave 2 device capable of utilizing 80 Mhz channelization on 5ghz. 

https://www.ruckuswireless.com/products/access-points/ruckus-indoor/ruckus-r510

When it comes to WiFi, take the spec, cut it in half and generally you'll get your real life throughput.  Sure there might be Firmware issue, but... this seems normal.
Are you sure you are using 5ghz on all your devices?  Maybe try disabling 2.4 so you are getting a more isolated test.
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joseph nguyen

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I am not sure about being on 5Ghz all the time.  The Home network guy told me, it automatically scaled betwteen 2.4Ghz and 5Ghz as neeeded.  But, lots of smart devices in the smart home are on 2.4Gghz, so I can't completely disabled that antenna.
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Andrew Giancola

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You can spin up a new SSID and select 5ghz instead of 'both' 2.4 and 5ghz
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Andrew Giancola

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I agree Phy rate and Link rate aren't the same. I do wonder about joseph's speed variability. I feel like IPERF3 will give him a better more nuanced result. don't forget to run your tests in '-R' mode!
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joseph nguyen

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ok, have to read up and refresh my memory on iPerf3.  Will do that with the other experiment you suggested and update here, later..
Btw, these are R510s Unleashed, not R510s Wave 2 Ruckus APs.
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Andrew Giancola

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um, wired to wired using iperf3. (Baseline)
wired to wireless doing using iperf3
wireless to wireless ( same AP) using iperf3
wireless to wireless (Adjacent APs) using iperf3
I'm doing my tests now!!!
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joseph nguyen

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i dont have usb-c adaptor on my laptop for Ethernet.  I was using it earlier from the Lennar guy.
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joseph nguyen

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btw, do you have the command that you want me to user with iPerf3 handy?
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Andrew Giancola

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Wired server to wired client - 94.4mbit / 94.7mbit (wired client is 100mb/s max both client and server are on a NETONIX WS-8-250-AC)
wired server to a wireless client - 780mbit / 533mbit (i can download faster from the server then I can send)
Wireless to Wireless (i only have a single AP here) 117mbit / 68mbit (Linksys AE3000 on the server)
I hope that helps in some way.
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joseph nguyen

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can you give me an actual iperf command and parameter to try? I am working with Ruckus support in parallel right now.
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Andrew Giancola

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yes first thing, record the "server" ip address. let's say it's 192.168.1.5
On the server, use command iperf3 -s
this will start the server on port 5201
iperf3 -c 192.168.1.5
this will upload some data to the server.
iperf3 -c 192.168.1.5 -R
This will download from the server.
Good luck!
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Andrew Giancola

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Oh, let me know how it turns out. I've got to get to dinner, so I'll check back later.
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joseph nguyen

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wait, the server is my laptop or the router?  I have a separate ASUS RT-AC68U, so that should be sufficient to test 800Mbps, i hope.

btw, the Ruckus guy said, they got lots of complaints from customers recently and are actively working on the issue.
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joseph nguyen

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i ran the server on my laptop, while connected on WiFi to my new external router hooked directly to the switch:

Server's side:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo; color: #000000} span.s1 {font-variant-ligatures: no-common-ligatures}

iperf3 -s

-----------------------------------------------------------

Server listening on 5201

-----------------------------------------------------------

Accepted connection from 192.168.1.10, port 53870

[  5] local 192.168.1.10 port 5201 connected to 192.168.1.10 port 53871

[ ID] Interval           Transfer     Bitrate

[  5]   0.00-1.00   sec  4.00 GBytes  34.3 Gbits/sec                  

[  5]   1.00-2.00   sec  3.98 GBytes  34.2 Gbits/sec                  

[  5]   2.00-3.00   sec  3.80 GBytes  32.6 Gbits/sec                  

[  5]   3.00-4.00   sec  3.84 GBytes  33.0 Gbits/sec                  

[  5]   4.00-5.00   sec  3.96 GBytes  34.0 Gbits/sec                  

[  5]   5.00-6.00   sec  3.99 GBytes  34.3 Gbits/sec                  

[  5]   6.00-7.00   sec  3.96 GBytes  34.0 Gbits/sec                  

[  5]   7.00-8.00   sec  3.98 GBytes  34.2 Gbits/sec                  

[  5]   8.00-9.00   sec  3.91 GBytes  33.6 Gbits/sec                  

[  5]   9.00-10.00  sec  3.99 GBytes  34.3 Gbits/sec                  

[  5]  10.00-10.00  sec  1.31 MBytes  21.4 Gbits/sec                  

- - - - - - - - - - - - - - - - - - - - - - - - -

[ ID] Interval           Transfer     Bitrate

[  5]   0.00-10.00  sec  39.4 GBytes  33.9 Gbits/sec                  sender


Client side:

iperf3 -c 192.168.1.10 -R

Connecting to host 192.168.1.10, port 5201

Reverse mode, remote host 192.168.1.10 is sending

[  5] local 192.168.1.10 port 53871 connected to 192.168.1.10 port 5201

[ ID] Interval           Transfer     Bitrate

[  5]   0.00-1.00   sec  4.00 GBytes  34.3 Gbits/sec                  

[  5]   1.00-2.00   sec  3.98 GBytes  34.2 Gbits/sec                  

[  5]   2.00-3.00   sec  3.80 GBytes  32.6 Gbits/sec                  

[  5]   3.00-4.00   sec  3.84 GBytes  33.0 Gbits/sec                  

[  5]   4.00-5.00   sec  3.96 GBytes  34.0 Gbits/sec                  

[  5]   5.00-6.00   sec  4.00 GBytes  34.3 Gbits/sec                  

[  5]   6.00-7.00   sec  3.96 GBytes  34.0 Gbits/sec                  

[  5]   7.00-8.00   sec  3.98 GBytes  34.2 Gbits/sec                  

[  5]   8.00-9.00   sec  3.91 GBytes  33.6 Gbits/sec                  

[  5]   9.00-10.00  sec  3.99 GBytes  34.3 Gbits/sec                  

- - - - - - - - - - - - - - - - - - - - - - - - -

[ ID] Interval           Transfer     Bitrate

[  5]   0.00-10.00  sec  39.4 GBytes  33.9 Gbits/sec                  sender

[  5]   0.00-10.00  sec  39.4 GBytes  33.9 Gbits/sec                  receiver

iperf Done. 

So, I am not sure if i did it right.  Please let me know where i need to fix, if i did it wrong.  Unless there is an iPerf option on my router? which i didnt find.

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hayk

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Joseph,
      Which  version of unleashed firmware are you using? Exact number.. the reason why I ask it's I've too have been issues with the recent unleashed firmware. There's a whole discussion thread on it.

https://forums.ruckuswireless.com/ruckuswireless/topics/slow-download-speeds-r710-unleashed

The firmware that seem to have issues is unleashed is :
200.7.10.102.64
200.7.10.2.339
Anyway, I went back to 200.6.10.X


However, in the past week they recently just released
200.7.10.202.92

I'm in the process of testing 200.7.10.202.92 on a R710 and seems better than 200.6.10.X

It seems you can't upgrade it through the unleashed online upgrade since it's not listed.

You can get the newer firmware at this link
https://support.ruckuswireless.com/products/91-ruckus-r510#firmwares

let me know if this newer firmware helps you.








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joseph nguyen

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200.7.10.102.64. I have to try later. Thx
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joseph nguyen

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It's weird, that the APs told me I have the latest when it's not. We checked today and it was still saying 200.7.10.102.64 was the latest??? also, within the upgrade ui, there were 2 if 200.7, without spelling out the entire version, it's a freaking guessing game...
(Edited)
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hayk

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nah... seems it still has issue.. stick with firmware 206.10.X
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hayk

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the ap did not reboot.. when I tested it... the first time after the reboot.. still the same issue... ...
yeah it seems with firmware 200.7,X still has the issue.. have you tried going back to 200.6.10.x?  note when you go back it resets all settings.. you'll need to restore settings with a backup file from 200.6.10.X or it would be too new and won't let you.
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Chris Clancey

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I'd heavily recommend that you setup a main SSID which is broadcasting on 2.4/5 dual and have a separate SSID (maybe called $SSID-5) which just broadcasts on 5ghz. This will help narrow down the problems you are having and means you can have an always-fast network. Clients choose themselves if they want to use 2.4 or 5 and often make bad decisions. The AP can 'encourage' them to move but cannot force. Have you tried changing the channel width? Whats it currently set to? What devices are you testing these speeds with?
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hayk

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I don’t believe it is a problem with bandsteering. It’s clearly an issue with unleashed firmware 207.10.x and iOS devices and possible other devices. It’s not just an r510 issue, but it affects r610, r710, and one reported r720. It seems to mainly affect wave 2 Unleashed APs. Going back to firmware 206.10.x seems to help.
(Edited)
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JJ

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Not just wave 2, I have a pair of R500 aps and it affected them as well. I'm not going to bother testing the latest 200.7 since it looks like a wifi driver or beamflex issue and it's unlikely they would update those bits across minor revisions. I suggest you wait until 200.8 comes out then hopefully it will be fixed.
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JJ

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Not just wave 2, I have a pair of R500 aps and it affected them as well. I'm not going to bother testing the latest 200.7 since it looks like a wifi driver or beamflex issue and it's unlikely they would update those bits across minor revisions. I suggest you wait until 200.8 comes out then hopefully it will be fixed.
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hayk

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JJ,
     That’s the problem 200.8.x will not support the r500 or any 802.11ac wave 1AP. Ruckus under Arris under Commscope decided to abandon 802.11ac wave 1 APs.
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JJ

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Yeah I was afraid of that, looks like firmware support may be another victim of the buyout. At least you'd think that it will be less buggy since they run on fewer devices. For me the 200.6 still works fine.

Just checked the EOL notice again and they support ZD up to the next version. ZD and unleashed are usually released in parallel. It also makes sense since the software support end date is April that 200.8 will be released by then and they're breaking their promise if they drop it.
(Edited)
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Ventsislav Velkov

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I am in a strange situation with 2 x R310 and 1 x R320... stupid I will not be able to upgrade to 200.8.x even when adding new Wave 2 devices... I have to replace the R310 which are working pretty fine for where they are placed...
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hayk

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here's the online help for unleashed 200.8
https://docs.ruckuswireless.com/unleashed/200.8/GUID-6B79EB9C-3F7A-49B4-91A6-E3F6186B9AB2-homepage.h...

So if you look at the list of supported APs .. R310 is not there.  No wave 1 AP.

I think after being bought so many times the new company in the higher aboves decided to can support for any wave 1 ap's... what's also funny is the R310 is not in the EOL archive yet.. even through I recall the announcement.

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hayk

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I just wish they would end Wave 1 software support  after they start shipping Wifi 6 ap's in mass midrange and low end range. The lame thing is that Ruckus has only 1 Wifi 6 AP and that's just the flagship R750 which doesn't have support til 200.8.x.. Also it won't be til mid summer next year til Wifi 6 for the R550 and R650 to come out... or even end of next year..  R510 was announced March of 2016 and R610 was announced Nov 2016.
(Edited)
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JJ

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Yeah there is conflicting info but I'd hazard the online help shouldn't be considered an authoritative source, especially since the software hasn't actually been released and Ruckus made EOL commitments. I hope one of their reps is able to clarify, also for R310, I have one of those too.
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Michael Brado, Official Rep

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I'm also NPI engineer for Unleashed and part of the 200.8 beta team. I can't get it to see my ICX7150...

But the preliminary 200.8 Release Notes say that the following AC Wave1 APs are no longer supported:


   - R310, R500, R600, T300, T300n, T300s


If you can't live without these in future Unleashed, stay on the release that your model APs are supported in.