Ruckus Cloud website down?

  • 2
  • Question
  • Updated 1 month ago
Is the Ruckus Cloud website degraded for anyone else? All customers' devices are "disconnected" and website is in a read-only mode for me and my coworker.

Photo of Jim Riley

Jim Riley

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Posted 1 month ago

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Photo of Hari

Hari, Employee

  • 8 Posts
  • 1 Reply Like
Hi Jim, Did you receive an email notification for CLOUD migration from our NOC team.
How long the devices are in a disconnected state? 

Thanks,
-Hari.
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Anusha Vemula, Employee

  • 128 Posts
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Jim,

What is your Company Name? 
What is the URL that you use to login to the Ruckus Cloud? 

- Anusha
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Syamantak Omer, Official Rep

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Hi Jim,

Is your company name "TBNG CONSULTING"?

I think you already logged a case with us and our admin team already responded to you.

It seems you are not a prime admin for this account and that is why access is limited.

Let us know more details and we will check this further. Also check if APs are still showing disconnected, if yes, please report the issue over a support case and support team will check the issue.

Regards,
Syamantak Omer
(Edited)