Ruckus AP Going Down

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  • Question
  • Updated 7 months ago
  • Acknowledged
I have a R600 Unleashed and has been working fine for over a year. However now randomly it has been going down were it disconnects all the clients and goes into a loop of connecting/reconnecting. I looked at the logs and found a correlation with when it starts to go down.

Does anyone have any idea of what those error messages mean?


May  4 19:37:56 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 157 seconds
May  4 19:37:56 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:56 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:51 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 152 seconds
May  4 19:37:51 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:51 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:47 R600 syslog: lwapp_update_role_based_access_pcy_me: attached role based policy_id :0, policy6_id :0 to station me_type=201 00:04:20:e6:f2:87 
May  4 19:37:47 R600 kernel: net80211_tac_cfg_sta_set_param(): set station vlan_id = 1
May  4 19:37:46 R600 syslog: lwapp_update_role_based_access_pcy_me: attached role based policy_id :0, policy6_id :0 to station me_type=6 00:04:20:e6:f2:87 
May  4 19:37:46 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 147 seconds
May  4 19:37:46 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:46 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:46 R600 Eved: STA-DISASSOC-REASON [ieee80211_input(),2136,received IEEE80211_FC0_SUBTYPE_DISASSOC]  rx_rssi=48,ack_rssi=0,reason=8,freq=2437,chan=6,rx pkt,byte;tx pkt,byte=(51,12667,61,12324)
May  4 19:37:44 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:37:41 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 142 seconds
May  4 19:37:41 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:41 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:36 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 137 seconds
May  4 19:37:36 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:36 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:31 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 132 seconds
May  4 19:37:31 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:31 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:27 R600 meshd[20830]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:37:27 R600 meshd[20825]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:37:26 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 127 seconds
May  4 19:37:26 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:26 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:21 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 122 seconds
May  4 19:37:21 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:21 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:16 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 117 seconds
May  4 19:37:16 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:16 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:14 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:37:11 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 112 seconds
May  4 19:37:11 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:11 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:06 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 107 seconds
May  4 19:37:06 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:06 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:37:04 R600 kernel: v54cf: v54cf_open: inode=8f5619c8, filp=8c609160
May  4 19:37:03 R600 syslog: pid=1010, _loadXmlStr():Unable to parse XML string (null) 
May  4 19:37:03 R600 syslog: upgrade_debug: pid=20751, get_ap_list(): ap-list found !! 
May  4 19:37:01 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 102 seconds
May  4 19:37:01 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:37:01 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:57 R600 meshd[20735]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:36:57 R600 meshd[20731]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:36:56 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 97 seconds
May  4 19:36:56 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:56 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:51 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 92 seconds
May  4 19:36:51 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:51 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:46 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 87 seconds
May  4 19:36:46 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:46 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:44 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:36:41 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 82 seconds
May  4 19:36:41 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:41 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:36 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 77 seconds
May  4 19:36:36 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:36 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:31 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 72 seconds
May  4 19:36:31 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:31 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:27 R600 meshd[20544]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:36:26 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 67 seconds
May  4 19:36:26 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:26 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:26 R600 meshd[20536]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:36:21 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 62 seconds
May  4 19:36:21 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:21 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:16 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 57 seconds
May  4 19:36:16 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:16 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:14 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:36:11 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 52 seconds
May  4 19:36:11 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:11 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:06 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 47 seconds
May  4 19:36:06 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:06 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:36:06 R600 syslog: pid=1010, _loadXmlStr():Unable to parse XML string (null) 
May  4 19:36:06 R600 syslog: upgrade_debug: pid=20366, get_ap_list(): ap-list found !! 
May  4 19:36:01 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 42 seconds
May  4 19:36:01 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:36:01 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:58 R600 syslog: pid=1011, _loadXmlStr():Unable to parse XML string (null) 
May  4 19:35:58 R600 syslog: pid=1011, LogoutAdmin():cred lookup fail 
May  4 19:35:57 R600 syslog: pid=1011, cmdGetCredentialResetStatus():in cmdGetCredentialResetStatus, the reset status is false 
May  4 19:35:56 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 37 seconds
May  4 19:35:56 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:35:56 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:56 R600 meshd[20320]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:35:56 R600 meshd[20316]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:35:53 R600 syslog: pid=1011, _loadXmlStr():Unable to parse XML string (null) 
May  4 19:35:51 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 32 seconds
May  4 19:35:51 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:35:51 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:49 R600 kernel: v54cf: v54cf_open: inode=8f561108, filp=8bfa7740
May  4 19:35:46 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 27 seconds
May  4 19:35:46 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:35:46 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:44 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:35:41 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[767]: service down for 22 seconds
May  4 19:35:41 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:35:41 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:25 R600 meshd[20189]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:35:25 R600 meshd[20185]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:35:19 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[754]: 'Sat May  4 19:35:19 2019': service down
May  4 19:35:19 R600 syslog: pubnubd_debug: pid=20033, handle_state_change[739]: state change [(null)]->[DISCONNECTED].
May  4 19:35:19 R600 syslog: pubnubd_debug: pid=20033, main[934]: subscribe loop network_error: 1: [Pubnub host name resolution failed]
May  4 19:35:19 R600 syslog: pubnub: pb=0x2b34f008: BIO_do_connect failed 
May  4 19:35:19 R600 syslog: pubnub: 1024:error:2006A066:BIO routines:BIO_get_host_ip:bad hostname lookup:b_sock.c:146:host=pubsub.pubnub.com 
May  4 19:35:14 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:35:07 R600 syslog: lwapp_update_role_based_access_pcy_me: attached role based policy_id :0, policy6_id :0 to station me_type=201 00:04:20:e6:f2:87 
May  4 19:35:07 R600 kernel: net80211_tac_cfg_sta_set_param(): set station vlan_id = 1
May  4 19:35:06 R600 syslog: lwapp_update_role_based_access_pcy_me: attached role based policy_id :0, policy6_id :0 to station me_type=6 00:04:20:e6:f2:87 
May  4 19:35:05 R600 Eved: STA-DISASSOC-REASON [ieee80211_input(),2136,received IEEE80211_FC0_SUBTYPE_DISASSOC]rx_rssi=48,ack_rssi=0,reason=8,freq=2437,chan=6,rx pkt,byte;tx pkt,byte=(127,44921,115,30360)
May  4 19:34:55 R600 meshd[20058]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:34:55 R600 meshd[20051]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:34:49 R600 syslog: pubnubd_debug: pid=20033, main[905]: Entering subscribe loop for channel [un2316030078301483500486203]......
May  4 19:34:49 R600 syslog: pubnubd_debug: pid=20033, main[892]: init sub-pbp with publish-key:[pub-c-6ef15fc8-c80c-4022-b6db-a6ba7b0fe63c], subscribe-key:[sub-c-be2f3f78-78a3-11e7-bda6-0619f8945a4f]
May  4 19:34:49 R600 syslog: pubnubd_debug: pid=20033, main[880]: init pub-pbp with publish-key:[pub-c-6ef15fc8-c80c-4022-b6db-a6ba7b0fe63c], subscribe-key:[sub-c-be2f3f78-78a3-11e7-bda6-0619f8945a4f]
May  4 19:34:49 R600 syslog: pubnubd: set debug_log_level to 3, internal log_level to 1.
May  4 19:34:49 R600 syslog: pubnubd_debug: pid=20033, debug_init[93]: Set log_level file to [/tmp/pubnubd_loglevel].
May  4 19:34:46 R600 syslog: pubnubd_debug: pid=1794, pubnub_monitor[833]: 'Sat May  4 19:34:46 2019': service down for 320 seconds, notify pubnub_mon.sh to kill it.
May  4 19:34:44 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 
May  4 19:34:41 R600 syslog: pubnubd_debug: pid=1794, pubnub_monitor[833]: 'Sat May  4 19:34:41 2019': service down for 320 seconds, notify pubnub_mon.sh to kill it.
May  4 19:34:36 R600 syslog: pubnubd_debug: pid=1794, pubnub_monitor[833]: 'Sat May  4 19:34:36 2019': service down for 320 seconds, notify pubnub_mon.sh to kill it.
May  4 19:34:31 R600 syslog: pubnubd_debug: pid=1794, pubnub_monitor[833]: 'Sat May  4 19:34:31 2019': service down for 320 seconds, notify pubnub_mon.sh to kill it.
May  4 19:34:25 R600 meshd[19966]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:34:25 R600 meshd[19962]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory 
May  4 19:34:14 R600 ZD-APMgr: IPC_thread rcv ping from TACMON 















Photo of aerojts

aerojts

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Posted 7 months ago

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Photo of Michael Brado

Michael Brado, Official Rep

  • 3059 Posts
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Hello, 

  There is only one bug in our system that has part of your logs above, related to Mobile App remote management.
"Pubnub host resolution failed", that will cause Mobile App not to be able to load Unleashed.

  If you have some other cause, please open a ticket and describe what you were doing when you saw these logs.