RTU 90 day temporary license warning about expiration

  • 1
  • Question
  • Updated 1 year ago
We have a vSZ for one of our clients and recently a message poped up at the top:

***The 90-day temporary right to use (RTU) license for this system will expire on 2016-07-18. Add an Virtual SmartZone RTU license to avoid interruption to service.***

At beginning it was in in green, now its showing in yellow. The problem is we do have an RTU license installed. So I hope it finds the proper license and switches over.


I thought of posting this here first to see if other people got the same problem before bringing it to support.



Photo of Alexandre Jablonski

Alexandre Jablonski

  • 5 Posts
  • 0 Reply Likes
  • anxious

Posted 1 year ago

  • 1
Photo of Michael Brado

Michael Brado, Official Rep

  • 2049 Posts
  • 286 Reply Likes
The Tech Support engineer suggests "sync" your RTU license again?
Photo of Martin

Martin, Official Rep

  • 205 Posts
  • 46 Reply Likes
Hi Alexandre,

If the sync doesn't resolve the issue, then please go to the support portal and open a ticket via the chat. As this is not something we can resolve directly via the forum.

Kind regards
Martin
Photo of Alexandre Jablonski

Alexandre Jablonski

  • 5 Posts
  • 0 Reply Likes
Yeah sync doesn't work. also downloading and uploading the license file manually didn't work either. I'll contact support.

Thanks.