Radius server unreachable

  • 1
  • Question
  • Updated 4 months ago
Hi ,

We have in the VSZ-H created two WLAN for two different location(we use T300). The WLAN are open and configurated with Captive portal .Everything works perfectly with the Captive portal. The issue is almost every day in the events of the AP's there is a error of Radius server unreachable. We had some complains of the customers that they can not connect to the wifi because the splash page of the captive portal is not loading or take 5 minutes.

I want to ask you know what could be the issue that the AP can cont connect to the radius server. This issue happen sometimes, at random time .

The radius server is hosted by the Amazon web services.

2017/05/03 14:00:55
Radius server unreachable

2017/05/03 14:00:55
Radius server reachable

Thanks in advance !

Best regards,
Photo of Romi


  • 3 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Martin

Martin, Official Rep

  • 196 Posts
  • 42 Reply Likes
I don't understand what we can do about this.

The vSZ is reporting it cannot access the Radius server, so I suggest you contact your radius server, provider. and verify also the network part in between the vSZ and the Radius server.

Kind regards