Radius server unreachable

  • 1
  • Question
  • Updated 3 weeks ago
Hi ,

We have in the VSZ-H created two WLAN for two different location(we use T300). The WLAN are open and configurated with Captive portal .Everything works perfectly with the Captive portal. The issue is almost every day in the events of the AP's there is a error of Radius server unreachable. We had some complains of the customers that they can not connect to the wifi because the splash page of the captive portal is not loading or take 5 minutes.



I want to ask you know what could be the issue that the AP can cont connect to the radius server. This issue happen sometimes, at random time .

The radius server is hosted by the Amazon web services.

2017/05/03 14:00:55
2102
Radius server unreachable
Major

2017/05/03 14:00:55
2101
Radius server reachable
Informational


Thanks in advance !

Best regards,
Photo of Romi

Romi

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Posted 3 weeks ago

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Photo of Martin

Martin, Official Rep

  • 181 Posts
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Romi,
I don't understand what we can do about this.

The vSZ is reporting it cannot access the Radius server, so I suggest you contact your radius server, provider. and verify also the network part in between the vSZ and the Radius server.

Kind regards
Martin