R720 SCG firmware change

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I have bought an R720 from Ebay. I have tried many times to factory reset it using the button. Then the device successfully obtains IP address from DHCP, and I can log in using the default credentials (super/sp-admin) for one time (!), and all I see is a restricted UI showing me:

"Software Version: 5.1.1.0.3048" and also that "A Ruckus SCG is managing this device."

And I can't go anywhere from here to change the firmware to standalone or unleashed (which I wanted to do originally). Can anyone kindly suggest me where can I go from here?

Thanks in advance.
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b0mb

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Posted 4 weeks ago

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Abi

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Hi B0mb,

Pls ssh into it and use command set-factory, then you will be able to change the firmware.

Regards,
Abilash PR
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b0mb

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That's something I was thinking of, but how could I get to flash an unleashed  firmware to it? Since I can't even execute enable command from CLI, the GUI currently only allows "read-only" things and nothing else after a hardware reset...
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b0mb

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Anyone with any ideas?
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Syamantak Omer, Official Rep

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Try upgrading AP firmware using FTP or TFTP.



AP firmware upgrade using TFTP via AP CLI:

Ensure that the board is able to ping the TFTP server
Place the image in TFTPROOT directory (typically /tftpboot) on the host TFTP server

Run the following commands on rkscli prompt to flash an image using TFTP:

fw set proto tftp
fw set host <server ip>
fw set control <filename> (path/Name of the image file, eg. ap-arm-qca-wsg/rcks_fw.bl7)
fw update
reboot

AP firmware upgrade using FTP from CLI:

Download the R720 Unleashed image from https://support.ruckuswireless.com/software_downloads/2510-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r720 and put it on FTP server's root folder

SSH to AP and type below commands (Make sure that you are able to ping the FTP server's IP from AP CLI):

fw set control firmware_filename.Bl7 (This is the file name of the firmware in FTP server)
fw set proto ftp
fw set host  xxx.xxx.xxx.xxx (Where x.x.x.x is IP address of the FTP server)
fw set user xxxx (Where xxx is user name of the FTP server)
fw set password xxxx (Where xxx is password of the FTP server)
fw up
reboot
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b0mb

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Abi,

Thanks a lot for the solution, upgrading the AP via FTP worked well! It must be said that as you said, the original FW version had to be blocked on my Fortigate so it could not download firmware nor settings/configuration from Ruckus Cloud.

Checked the version via SSH, gives me:

Copyright(C) 2018 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R720 Unleashed AP: 3617xxxxxx


 Warning: AP is in Unleashed-Managed mode
          Current or latest Unleashed: 192.168.x.x / xx:xx:xx:xx:xx
          Any configuration changes made in CLI may conflict
          with the Unleashed's management and
          will cause undefined results.

rkscli: get version
Ruckus R720 Multimedia Hotzone Wireless AP
Version: 200.8.10.3.278

It even joined my existing R710 Unleashed master!

Thank you again for finding the resolution!


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Syamantak Omer, Official Rep

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I am glad that it fixed the issue!

Regards,
Syamantak Omer
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Michael Brado, Official Rep

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Lesson is Don't Buy Used APs on Ebay!

This AP was obviously owned by a Ruckus Cloud customer... and it may not be legal if still registered to the Cloud.
(Edited)