R710 Can't connect to web gui or ssh

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  • Updated 3 months ago
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I'm having trouble connecting to an R710 so that I can configure it. I can't connect to the web gui or via ssh. I also can't connect to the access point's "Configure-me.xxxxx" SSID.

PC -> (Data In) PoE Injector (Data Out) -> R710 (PoE port)

PC is statically set to be on (picked

- Have hard reset multiple times (have tried holding for more than 30 seconds, have tried 10 seconds)
- Only one R710 unit, no other ruckus access points on network/in facility
- Can continuously ping
- Can't ssh into
- Can't connect to or unleashed.ruckuswireless.com through multiple web browsers
- PWR LED flashes green, CTL LED flashes green at about 2 second intervals, no other LEDs on
- Can't connect to "Configure-me.xxxxx" address using an iPhone (and therefore configure through the Unleashed app).
- Did a port scan on and it found all ports were closed on the access point (correct MAC address for the access point showed up and it was


Thanks in advance!
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Posted 3 months ago

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Photo of Michael Brado

Michael Brado, Official Rep

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Hi Almost,

   The key to initial setup requires that you be able to connect to the Configure.Me SSID.  I use a PC.  Here's some info from our KBA-6019.

  As soon as the Unleashed AP is powered on and connected to the local network, it boots up and begins broadcasting a temporary unencrypted ESSID named “Configure.Me-[xxxxxx]”from the 2.4 GHz radio only.

Using your client’s WiFi configuration settings, select and associate to the “Configure.Me-[xxxxxx]” SSID. 

Launch a web browser and enter the following into the browser’s URL bar: unleashed.ruckuswireless.com, and press Enter.