R700 - WIFI Signal getting disconnect automatically; plz help

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  • Updated 4 weeks ago
in my organisation, we have 6nos of R700 AP and i configured 2.4,5G Radio signal with same SSID on them we are using this from the past 2yrs. but very frequently we are facing network issues.

we are suppose to reconnect SSID to use Internet.
can anyone please help me on this?
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shaik basha

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Posted 4 weeks ago

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Alexey

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My english is poor too. But as I have understood, here is not enough information. What issues? Getting disconnect at one moment on all APs? In both diapazones(2,4  5)? Are the APs autonomus or U have controller? 
"we are suppose to reconnect SSID to use Internet." Could you write it in ather words please?
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Alexey

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Ok. Very likely it is not RUKUS problem case.
So U have to reconnect your WLANs after your APs lost GW connectivity. 
I guess Your AP are tuned to cut off WiFi clients when no gateway connectivity happens. 
U may try to find & correct appropriate settings in AP WEB - Wifi will be still works but will no internet access for clients at all untill no gateway connectivity...
Also U d better check configures on APs autentification optoins (hotspot portal? guest access portal? RADIUS? 802.1X?) and L3 routing problem (gateway connectivity) in your ISP networks.
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shaik basha

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I can say its not the issue or L3 routing as the devices in LAN are able to use Internet without interruption.
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Alexey

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I agree if so. APs autentification optoins?
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shaik basha

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Encryption Method: WPA With PSK Authentication
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Alexey

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Check DHCP (ip conflict)
Check would it ON\OFF:
-Inactivity timeout (for idle clients). 
-Access control and User traffic options.
-Tunneling have (to be OFF on APs).
-Wireless client isolation (have to be DISABLE on APs).

Renew softwares on APs...
Tune WLANs again from default.
No more ideas..