R700 on SZ100 Showing "update failed" in controller

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  • Question
  • Updated 4 months ago

I have an R700 that I can't get working.  Had some issues with it dropping signal, did a factory reset through CLI and button.  When AP boots it connects to the controller and I can get into it through SSH and the web interface.  I assign it to an AP group but the "configuration status" comes back with update failed.  Nothing in the AP log on the controller to indicate why. 

Any ideas on what further I can do? 

SZ100, ver 3.2.0.0.790

AP Firmware ver 3.2.0.0.593

Photo of Wes Stack

Wes Stack

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Posted 4 months ago

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Photo of Edge

Edge

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Hi,

Maybe update the SZ100 to :

SmartZone 3.4.2.0.152 (MR2) Software Release .

https://support.ruckuswireless.com/software/1152-smartzone-3-4-2-0-152-mr2-software-release

This release is stable and have a lot of improvements.


Photo of irvan irvan

irvan irvan

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Are you block some port ? 
on Connection between AP and controller must open port :
12222
12223
443
80