R610 flashed new version (now I am locked out of my indoor AP's ? )

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  • Updated 2 weeks ago
  • (Edited)
I flashed my R610's to the newer version I cant login using Chrome via the IP address . I have also tried a few other browsers same issue. Nothing loads. When I go to my WI/FI setting I can see its config.me XXXX MAC but still cant console in. I cant hard reset either using the reset button? I have 4 AP that I am locked out of. These were not connected to a controller just all plugged in on a POE switch when I upgraded them.

I am stuck any help would be greatly appreciated. Besides use them as door stoppers

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Mark Gabrielle

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Posted 2 weeks ago

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Syamantak Omer, Official Rep

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Hi Mark,

Are you sure that you are following hard reset procedure correctly?

Here is the correct procedure, just in case you want to review.
  1. Power up the AP.
  2. Push and hold the reset button for 12 seconds and then release the button.
  3. Wait for few minutes and let AP factory reset >> boot-up with default settings.
  4. Check in your DHCP server IP lease table if AP got the IP or not. In case DHCP is not supported in your wired network then connect a laptop to the same switch where AP is connected and then assign the IP 192.168.0.x/24 (other then .1 you can assign any IP) and then try to access AP.
By the way, why you are not using Unleashed for these 4 APs, as it will be much easier for you to manage them with Unleashed.

Syamantak Omer
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Sanjay Kumar, Employee

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Hi Mark,

Are you able to ping the AP's IP from LAN? If yes, can you try to CLI into the AP?

If the CLI access is working then we can try below commands:
1. get https : This will tell us if the https is enabled.
2. Set factory : To factory reset the AP.
3. Get version : To check the AP firmware is upgraded or not.