R600 failure upgrade firmware on zd1200

  • 1
  • Question
  • Updated 2 months ago
Photo of Laudir Moura

Laudir Moura

  • 7 Posts
  • 1 Reply Like

Posted 2 months ago

  • 1
Photo of Sanjay Kumar

Sanjay Kumar, Employee

  • 235 Posts
  • 79 Reply Likes
Hi Laudir,

Is this a new AP which you are trying to connect to the ZD?
Or it is connected and unable to upgrade?
What is the software version on the ZD and the AP?
Is the AP and ZD on same location or remote location?

Photo of Laudir Moura

Laudir Moura

  • 7 Posts
  • 1 Reply Like
Good morning, the APs were connected during the update of the ZD1200, the current version of the ZD is 10.4.0.0 and before it was in version 9. After the update of the ZD the APs are only updating firmware all the time and the status is in red.
Photo of Sanjay Kumar

Sanjay Kumar, Employee

  • 214 Posts
  • 79 Reply Likes
Downgrading the ZD will default it. You will lose all the configuration.
However, you can downgrade to the previous version, but I do not recommend it since it is on 9.x version.

I doubt that the ZD in 10.4 will allow the downgrade to 9.x version.
Photo of Laudir Moura

Laudir Moura

  • 7 Posts
  • 1 Reply Like
I downgraded it, let's see if it works
Photo of Laudir Moura

Laudir Moura

  • 7 Posts
  • 1 Reply Like
Which version should I update the APs for ZD to recognize them?
Photo of Laudir Moura

Laudir Moura

  • 7 Posts
  • 1 Reply Like
Yes Got it! I updated the APs manually to version 110.0.0.0.2005 and ZD recognized them all. Thank you very much for your patience and support.
Photo of Sanjay Kumar

Sanjay Kumar, Employee

  • 214 Posts
  • 79 Reply Likes
Hi Laudir,

Glad to hear that the issue is resolved.