Purchase Ruckus zonedirector second hand

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  • Updated 6 months ago
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I have basically 2 questions regarding purchasing a second hand zonedirector (1200).

- Can the hardware be registered to myself, instead of the original  buyer? (I know I can register the S/N via my own ruckus account but I want to know if the ownership of the device can be transferred to me? 

- Is it possible to buy a support contract for a second hand zonedirector 1200? Or even Zoneflex R500 AP for that matter?

Thanks!

Rgds,

Sander 
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Sander Groen

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Posted 6 months ago

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Bway NOC

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I'll "me too" this one - we often find customers that simply can't buy new and are more than happy with older, sometimes prior-gen enterprise gear as opposed to brand new consumer junk. Was really hard to get a straight answer on this from a few of the resellers we spoke to.
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Sander Groen

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I'm a home enthusiast with 2 zonedirector 1200 to be redundant. :-) I don't understand why this seems to be so difficult as I also have hit a wall asking ruckus about this.
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Bway NOC

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Needless to say, like many other people, I freelance in IT and having affordable lab equipment at home is a big plus. It also steers my purchasing recommendations - if a vendor makes it easy for me to learn and deploy their gear, they end up getting more recommended.

To be fair, the whole licensing process is screwy.  We bought a ZD1200 and a dozen APs a few weeks back.  The extra AP licenses took OVER A WEEK to be processed by Ruckus, causing us to miss a few deadlines.  We had all the equipment and we were just waiting on some guy in a cubicle to "approve" licenses we already paid for.  All new equipment, just to be clear.  I'm told by our reseller and an Arris rep that long turnarounds on releasing licenses that are paid for is common.
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Michael Brado, Official Rep

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I'm more than happy to answer all your questions!

Please schedule receipt of your equipment and licenses ahead of your installations,
especially if you need additional APs to the number supported by the model of ZD.
I'm sorry Bway's update took a week.

If you're considering buying used equipment, ask for the Serial Number.  Call/Chat
with Ruckus support  https://support.ruckuswireless.com/contact-us and be sure thedevice wasn't RMA'd by an original owner, but never returned...!  Warning: eBay has many of these.  
You cannot register controllers or APs that were previously RMA'd but not returned,nor purchase further Support contracts.That said, there are plenty of ZD1000/7962, ZD1100/7363/7982 deployments still
running happily on the 9.3.4.0.21 and 9.10.2.0.53 releases respectively, that are stillunder an RTF (return-to-factory, you pay shipping to/we pay shipping back) return policy.BTW Sander, ZD1200 is still on the long term support roadmap, vs the EOL model ZD1000/1100 that I mentioned.
(Edited)
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Sander Groen

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Hi Michael, I have chatted with support but they couldn't answer some of my questions. Can I send you my serial numbers so you can check? And how can the ownership be transferred to me? Thanks.
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Michael Brado, Official Rep

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I'll look up your serial numbers.  I'm not sure how the transfer is handled, but should be doable in the system.
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Sander Groen

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Great thanks Michael!
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Sander Groen

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Hi Michael any luck with my serial numbers? Thanks!
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Michael Brado, Official Rep

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What is your ZoneDirector Serial Number please?

Bottom label, or WebUI - Dashboard, System Overview
(Edited)
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Sander Groen

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231508000476 and 24150800258. Thanks.