PSK vs Guest managed passwords

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  • Updated 5 days ago
We are currently running a cloud configuration with 2 root and 6 mesh access points... In the beginning we used a PSK password on the network and no problems were encountered. Since then we have moved to a portal quest managed passwords and have received many complaints of clients unable to sign on for multiple reasons. Has anyone else encountered this?
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Donald Begarowicz

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Posted 6 days ago

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Phal, Employee

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Hi Donald,
Thank you for getting back to us. Please open a support ticket so we can get to investigate this more! I am assuming your mesh APs are multi-hop away? Let's discuss this over a support ticket thread (click on top right menu '?' and open a support case). Look forward to resolving your issue.
Thanks
Phal

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Donald Begarowicz

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? not working .... how do i open a support ticket thread?
Still having problems...
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Lou Kalis

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Log into your portal and click on the "?" in the upper right and choose "Open a Case".


(Edited)
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Lou Kalis

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Phal, sounds like what we reported before ditching the guest portal. I'm willing to setup again to test if that helps? Lou
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Donald Begarowicz

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what happened with your guest portal?
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Lou Kalis

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We also were receiving lots of reports of various devices receiving generic errors when attempting to authenticate (wired, not Mesh). The error given was usually “Internal error”. This would happen when a guest would accept the AUP without a password. Rebooting the APs would fix it. It was happening so much, I had to disable the guest portal. I’d prefer to use an AUP without password though. It’s for library patrons.
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Phal, Employee

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Lou - absolutely - want to troubleshoot. I have opened a separate email with you!

thanks
Phal