Problem to add R300 AP to Ruckus Cloud Controller

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  • Updated 7 months ago
Hi there, i got the ruckus cloud controller trial the other day and added a ZoneFlex R300 Access Point. The problem is I can't not see the AP to do any configuration and always says is "In setup phase". Is there any way to remove the AP o reset configuration from Ruckus Cloud Controller to successful add the AP to make it operational?
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Reinier Ballester

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Posted 7 months ago

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Phal, Employee

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Hi, thanks for your Q. Ruckus Cloud does not support R300 (11n AP). Ruckus Cloud only supports 11AC APs, and the full list is here. https://www.ruckuswireless.com/ruckus-cloud-supported-devices

I recommend you delete that AP from your config and look for a R310 (we ship that for free for qualified new trials) or you can reach out to a Ruckus authorized partner and get an AP to test with.

Let us know how we can help. 

Cheers
Phal
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Reinier Ballester

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Thak you so much Phal for anwer the Q. Unfortunately I not able to select the AP to delete, edit or other acction. Any advice?