One of my R510 APs won't upgrade and remains invisible to the Vsz

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  • Updated 11 months ago
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Hi folks. I recently purchased 25 APs R510. After doing some config (APgroups, WLAN, WLAN groups) on the controller i started to connect them to LAN. One of them won't upgrade and remains invisible to the Vsz. It's got the FW  3.6.1.0.354 and the Vsz has 5.0.0.0.675. The AP gets IP from DHCP and is visible in the Vsz CLI by the command "show ap [MACaddress]" there you can see IP adress and FW version. I've factory reset it and upgraded the FW to stand alone FW 104.0.0.0.1347 and then reconnect but no success. What happened was it degraded itself to the old FW version. I've also tried to SSH into it and the command "set scg ip <IP> " No luck whatsoever. Is there anything else I could try?
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Roland Rydberg

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Posted 12 months ago

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pmonardo, Employee

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What firmware is your zone configured for?
According to the 5.0 release notes it says that it must be 3.6.1.0.227...but I think 3.6.1.0.354 should work. 

Try version 110.x if you can..

Any firewalls in between the AP and the controller for that particular AP? 
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Roland Rydberg

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Yes, the 110.x upgrade works fine. But still same result, the AP reverts to former FW version 3.6.1.0.354 when connected to the system and remains invisible to the Vsz.
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Michael Brado, Official Rep

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Hm, heard this recently.  Please try 104.x code on your R510 to connect to the SZ.


https://support.ruckuswireless.com/software/996-zoneflex-r510-indoor-ap-104-0-0-0-1347-ga-software-r...
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Roland Rydberg

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Thanks, but I've already tried that.
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Michael Brado, Official Rep

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Hi Roland, if you've tried all this and only one AP won't upgrade, tell TAC and we will RMA it for you.

https://support.ruckuswireless.com/contact-us
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Harald Thomas

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Did you try disabling ap-cert-check as well?
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Harald Thomas

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on the cli of the controller:
config
no ap-cert-check
end
save...
try again

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Roland Rydberg

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Yes, it will be returned to re-seller.