Ruckus Cloud is very easy to deploy, please make sure that these APs are running Unleashed Firmware version if not please download the firmware from below link and upgrade the AP.
1. Access the AP using its IP address, if it is on Stand Alone Firmware (106/104 code) use super/sp-admin as the username/password and login.
2.Navigate to Maintenance>>Upgrade>> Select local and select the Unleashed firmware and click OK.
3.Click on Perform upgrade for the firmware to be loaded on to the AP.
After the upgrade the AP would reboot and should be in Unleashed Firmware; please log into Ruckus Cloud account and click on Add AP, enter APs serial number and click OK.
If the APs has access to internet the AP would find Cloud Controller and it would start downloading the configuration and new firmware, wait for about 10 to 15 mins APs should show connected on Ruckus Cloud.
Welcome to Ruckus Family.
It looks like you have set up the Unleashed AP, did you set up the Unleashed Network after upgrading it with Unleashed firmware ?
If yes, please factory reset the AP and wait for few minutes, the AP would connect to Ruckus Cloud automatically.
Please note the latest AP FW version currently suitable for Cloud APs to be 110.x.y
As mentioned in the previous answers, reset the AP and flash the AP with the latest FW. Add S/N to cloud and give it a couple of minutes the AP cloud discovery process to complete before it is shows active on the Cloud dashboard.
Refer you tube video explaining APs LED statuses during this time. AP troubleshooting 10min video: https://www.youtube.com/watch?v=n08bkeQKWX0&list=PLySwoo7u9-KJY4EXSzZGLLaH9nuEAzurm&index=3