Mobile clients keep disassociating or disconnecting from one ruckus access point.

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  • Updated 2 years ago
Samsung s5 mobiles in our organization keep disconnecting from the wifi on one of the access points at the top floor of our building.
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Kopano Matlale

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Posted 2 years ago

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Jean-Fabrice Adouby

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I am also facing this problem in my deployment, yet in my SSID configuration jai activate 802.11r for handover
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Javier Sanchez

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i activate the 802.11r and works, but when i do that, my wireless printers unpluged to my network, and start from the beginning again.
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Kopano Matlale

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Hi Javier, thank you for your comment. I will try that.
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Sean

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Questions:

Is the AP rebooting or are the clients juts disonnecting - whats the last known reason in the support log for AP rebooting if this is the case?

Whats does the support log on the AP say when the clients are disconnecting?

Is the AP on a ZD if so can you debug the clients that are disconnecting?

Is channel fly enabled on all of your AP's?

How many AP's do you have on the top floor and how close together are they?

Is this a MESH network?
(Edited)
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Kopano Matlale

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The clients keep disassociating and then re-associating them selves to the wireless. The AP's we use are the 7372 models and our ZD is the ZD1100. I am not that technical when it comes to ruckus products. I do not know how to debug the client's. I do not know if channel fly is enabled on all our AP's the only thing I see concerning channels is Smart Select which is enabled.

We have one AP 7372 on the top floor. The AP's are located in the middle of each floor. We have a three floor building, that is ground floor, first floor and second floor.