Lost web interface vSZ

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  • Updated 9 months ago
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I installed Virtual SmartZone and worked fine for the first time.
Although, when i restarted it, i've lost the connection to the web interface on https://<vsz_ip>:8443
Do you know what can be causing this?
I can ping and connect via ssh/console to the vSz IP with no problems.
Best regards,
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Cristiano Sarmento

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Posted 9 months ago

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Photo of Albert Pierson

Albert Pierson, Employee

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Hello Cristiano ,

Connect to the vSZ via CLi/SSH and run the following commands to verify operation:

show service
show cluster-state

Also - try using https://<vsz_ip>:8443/wsg

What version of code is running on the vSZ (show version)

How many nodes do you have.

To save diagnostic information for assistance by Ruckus support - from CLI go to en;diagnostics and run exec all .  this should generate a diagnostic snap shot of your system which can then be downloaded from the GUI once it is reachable.  Always create a diagnostic snap shot before trying to reboot the system to gather logs in the "bad 'state.

I hope this informaiton is useful

Thanks for choosing Ruckus Networks products - a Commscope company

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Cristiano Sarmento

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Thanks, i solved the problem by reseting to factory.
But if the problem eventually occurs again, i'll try your solutions.