Lost POE on two 6450 switches after power outage

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  • Question
  • Updated 1 month ago
Lost POE on two 6450 switches after power outage.
Have multiple ICX 6450 switches deployed in a large store in Oregon.  Thanks to power outages last night...  all the switches came up, but two are not longer providing POE. 
Tried reloading, hard reboot by power off/on
Confirmed llpd & cdp enabled
Have no tech support, but do have RMA if needed.  
Any suggestions?

Power Capacity:         Total is 740000 mWatts. Current Free is 740000 mWatts.

Power Allocations:      Requests Honored 0 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
  1/1/1 On      Off            0          0  n/a      n/a         3  n/a
  1/1/2 On      Off            0          0  n/a      n/a         3  n/a
  1/1/3 On      Off            0          0  n/a      n/a         3  n/a


  detail                        show inline power detailed information
  <cr>

show inline power detail


Power Supply Data On stack 1:
++++++++++++++++++



Power Supply Data:
++++++++++++++++++

Power Supply #1:
        Max Curr:       13.7 Amps
        Voltage:        54.0 Volts
        Capacity:       740 Watts
power supply 2 is not present
power supply 3 is not present


POE Details Info. On Stack 1 :


General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 004



Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
48        0          0        48        0            0          0



Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       48          0.0   W     0.0   W


Any suggestion would be welcomed!

Cheers - James 
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DeathAndGravity

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Posted 1 month ago

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Dacvar

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You should open a case with support.
Outage may hace damaged the PoE chipset
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Ben, Employee

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Do you have the full output of 'show inline power detail'? The POE firmware is still intact for unit 1, but I cannot see unit 2 there. You should still be able to open a case if you assume hardware even if you only have hardware support. With that said, if a power surge or something of that nature hurt the boxes, you may be forced to do an insurance claim. Were these on surge protectors or UPSs?
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DeathAndGravity

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That is the full show power detail.   They are separate switches & on small UPS/Surge protector.

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DeathAndGravity

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I have an RMA to replace the switches.  
Since it's next business day...  won't see them to Monday.
Any other suggestions/troubleshooting tips would be appreciated 
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Jijo Panangat, Employee

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We need to debug the faulty unit to understand if this can be software fixed, Pls work with the tac case owner.

Thanks
Jijo 
(Edited)