LBS Disabled on wifi0 - Can't connect to vSPoT

  • 1
  • Question
  • Updated 2 years ago
Hi,

I'm trying to get my 7372 APs to connect to our vSPoT instance via a ZoneDirector 1100.

We are running the latest firmware on the ZD and APs i.e. 9.10.0.0 build 218.

Everything looks configured correctly but I get the following on the ZD Monitor > Location Services.


So the ZD is connecting OK to the vSPoT but the APs are not connecting.

When I look at the individual APs, I can see the following.

rkscli: get lbs-server
State: Enabled
URL: 175.x.x.x
port: 8883
Venue: vspot
OK

rkscli: get lbs wlan0
LBS mode:
LBS Disabled on wifi0 OK

I can't find anything on the ZD configuration menue to enable LBS for a specific WLAN - it only enables per AP group.

Thanks,

Michael
Photo of Michael Stone

Michael Stone

  • 4 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Sid Sok

Sid Sok, Official Rep

  • 102 Posts
  • 48 Reply Likes
Do you have wlan(s) on both radio?
Photo of Michael Stone

Michael Stone

  • 4 Posts
  • 0 Reply Likes
Hi Sid,

There are two WLans at the moment which operate without restriction across the APs.

Thanks,

Michael
Photo of Monnat Systems

Monnat Systems, AlphaDog

  • 776 Posts
  • 163 Reply Likes
Mike..
Are the AP's connected to controller?
check --> ZD GUI --> Monitor.
Photo of Michael Stone

Michael Stone

  • 4 Posts
  • 0 Reply Likes
Hi,

APs are definitely connected to the ZD as I can login successfully. See Monitor > Access Points below and note that one of our APs is physically disconnected.



Thanks,

Michael
Photo of Monnat Systems

Monnat Systems, AlphaDog

  • 776 Posts
  • 163 Reply Likes
looking at screenshots to start off with...

seems there is a bug in LBS feature as GUI is reporting that AP-ZD status as disconnected but its is actually there up and running.

its a issue worth while to handled by support as it being a complete new feature and I am not aware of nuts and bolts of it...
Photo of Sid Sok

Sid Sok, Official Rep

  • 102 Posts
  • 48 Reply Likes
Is the venue provisioned and do you have a radio map in the venue?
Photo of Michael Stone

Michael Stone

  • 4 Posts
  • 0 Reply Likes
Hi all,

Thanks for your help and suggestions.

Finally resolved this issue. Turns out there is a bug with the ZD if you are running on a 192.168.50.x subnet...

https://support.ruckuswireless.com/an...

Once I changed the subnet, everything worked beautifully.

Cheers,

Michael