In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

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In the ssid I chose "none" to remove the password, but the ssid still has the password
help me please
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Tu Nguyen Duc

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Posted 1 month ago

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Ankush, Employee

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Hi Tu,

You login to this AP's CLI and check the encryption setting using following command to confirm if change is reflected:

get encryption wlan<id> 

example:
rkscli: get encryption wlan0

SSID             : Lab_WLAN
Net Security     : WPA
Protocol Version : WPA2
MAC Auth         : None
Authentication   : Open
Cipher Algorithm : AES-CCMP
WPA PassPhrase   : f0f49fe29ac1379c7ab4bc6cc18ff7e5ef9bade3a01a03bb11330ed30a9e0739

OK

If you have made the change and AP do not reflect it. Please open a new support case and we can have a look.

Regards,
-Ankush
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Tu Nguyen Duc

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thank you, I want to remove the password of the ssid Mgallery office

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Sanjay Kumar, Employee

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Hi Tu, 

I hope the AP has taken the configuration after the changes made on the SSID.
Click on the AP >> Check for the Configuration Status >> It should should show as "Up-To-Date".

If it is in "New Configuration" then the AP has not taken the config changes.
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Tu Nguyen Duc

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thank you, I want to remove the password of the ssid Mgallery office
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Sanjay Kumar, Employee

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Hi Tu,

Can you go to Access Points >> Click on the Access point >> Under General Tab >> Status Summary >> What do you see for the "Configuration Status"?

It should say as "Up-to-date".


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Tu Nguyen Duc

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Sanjay Kumar, Employee

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Hi Tu,

Seems like the AP is yet to take the configuration changes which you made.
Is it possible to reboot the AP once ad check?

Also, how many APs are there in this location?
Are all the APs facing the same issue?
If yes, I would recommend you to open a Support case so that we can help you.
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Tu Nguyen Duc

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the group has 10 APs 
all the same
 please lead me to open the case of support,   or you can remote 
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Tu Nguyen Duc

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do you use WhatsApp or zalo skype ?
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Sanjay Kumar, Employee

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Hi Tu,

Please contact our Support on the below link to open a case.
https://support.ruckuswireless.com/contact-us

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Tu Nguyen Duc

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thank so much
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Sanjay Kumar, Employee

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You are welcome.

You can mention this forum discussion on the case so that the TAC engineer will be aware of the issue.
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Tu Nguyen Duc

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ok