In the ssid I chose "none" to remove the password, but the ssid still has the password help me please

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  • Updated 1 month ago
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In the ssid I chose "none" to remove the password, but the ssid still has the password
help me please
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Tu Nguyen Duc

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Posted 1 month ago

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Ankush, Employee

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Hi Tu,

You login to this AP's CLI and check the encryption setting using following command to confirm if change is reflected:

get encryption wlan<id> 

example:
rkscli: get encryption wlan0

SSID             : Lab_WLAN
Net Security     : WPA
Protocol Version : WPA2
MAC Auth         : None
Authentication   : Open
Cipher Algorithm : AES-CCMP
WPA PassPhrase   : f0f49fe29ac1379c7ab4bc6cc18ff7e5ef9bade3a01a03bb11330ed30a9e0739

OK

If you have made the change and AP do not reflect it. Please open a new support case and we can have a look.

Regards,
-Ankush
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Tu Nguyen Duc

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thank you, I want to remove the password of the ssid Mgallery office

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Sanjay Kumar, Employee

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Hi Tu, 

I hope the AP has taken the configuration after the changes made on the SSID.
Click on the AP >> Check for the Configuration Status >> It should should show as "Up-To-Date".

If it is in "New Configuration" then the AP has not taken the config changes.
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Tu Nguyen Duc

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do you use WhatsApp or zalo skype ?
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Sanjay Kumar, Employee

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Hi Tu,

Please contact our Support on the below link to open a case.
https://support.ruckuswireless.com/contact-us

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Tu Nguyen Duc

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thank so much
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Sanjay Kumar, Employee

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You are welcome.

You can mention this forum discussion on the case so that the TAC engineer will be aware of the issue.
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Tu Nguyen Duc

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ok