Issue with hotspot redirect to captive portal

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  • Updated 2 months ago
I'm having trouble with the hotspot redirect to captive portal for authentication.

I have a Guest VLAN 201, where it's able to redirect properly. When a client connects to the Guest SSID, my firewall provides an IP address via DHCP and also a dns cache entry to point to the ZD's IP address. This works perfectly fine.

However, when I try to set up a hotspot VLAN 202, my wireless client which gets an IP address via DHCP and the same dns cache entry to point to the ZD's IP address, is not able to redirect. It seems that it can't reach the ZD IP. When i do a netstat -n on the cmd, I see a SYN_SENT to the ZD IP, but it's not getting a reply.

I've configured my VLAN settings for both 201 and 202 the same on my firewall. They both have DHCP and DNS configured the same.

On the ruckus configuration, I have the Guest VLAN on Guest Access type and the Hotspot VLAN to Hotspot Service type.

What doesn't make sense is when I change the Hotspot VLAN from 202 to 1, my wireless client is able to access the captive portal redirect successfully, but it's not on the correct network. It's actually accessing my internal network which I do not want and it gets an IP address on the same subnet the ruckus acess points are on.

Any ideas why I am able to redirect properly on the Guest but not on the Hotspot? Pretty sure it's not a firewall issue as both vlans are configured the same and they are in the same ruleset.
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Posted 3 years ago

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Photo of Sander Groen

Sander Groen

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Hi, perhaps you have a whilelist in place for the guest WLAN and need to add the IP/MAC of the DHCP server?