Iphone 5S does not associate with 5 Ghz frequency

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  • Updated 2 years ago
Dear Everyone,

has anyone met issues when using Iphone 5S with Ruckus 7363 access point, when broadcasting the 2.4GHz frequency and the 5 GHz frequency?
 (firmware version 9.7.1.0.17) 
The issue : when the Iphone tries to associate with the access point, it keeps failing, and thus does not even try to associate using the 2.4 GHz frequency.
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thomas untoja

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Posted 2 years ago

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Munish Dhiman, Employee

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Hi Thomas,

What is the OS on iphone? Is it 8.3 ? Could you provide  me the support info file from the AP?

Thanks 
Muinsh . 
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thomas untoja

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Hello, 
I can provide the support info file from the AP
I will call the customer back to learn about the OS currently running on the Iphone.

Thanks.
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thomas untoja

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IOS version is 8.3.1
Where shall I send the support info file to ?
(Edited)
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Munish Dhiman, Employee

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Thomas, is it an open SSID ? Can you check if you can  configure a PSK and test it . I have recently seen issue with 8.3 IOS. 
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thomas untoja

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The SSID is open. However we did not test with PSK (technically they do want an open SSID).
The last test I did was to disable for a few minute the broadcast of the SSID over the 5Ghz frequency, and the iphone connected right after that (using 2.4 ghz)
(Edited)
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Munish Dhiman, Employee

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Thomas,  looks like you are also facing the same issue . Could you open a TAC case for further investigation. I know one more customer is facing exact same issue with IOS 8.3.1 version with open SSID  
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thomas untoja

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By TAC case, do you mean a specific ticket that I should open ?
I made the suggestion to the customer to perform the upgrade and let us know if any other issue happen(as he said he had a pending upgrade on his device)
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Munish Dhiman, Employee

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Hi Thomas,
Yes , a specific ticket with TAC. Well what software version you have suggested to your customer?
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thomas untoja

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I was checking firmware and it seems that the only AP causing problem has the firmware 9.7.1.0.17
Other APs have the firmware 9.6.1.0.15