iOS Zero Activation Profiles give garbage

The Zero-IT Activation profiles for iOS have started delivering text garbage instead of Profiles. Inside the text garbage, the password for the network can be found between the word Password and the word Encryption on the bottom line, but this is not easy for most users. Latest 9.3ZD software, and latest iOS as well.

Martin Kane

78 Posts
7 Reply Likes

Posted 10 months ago

9 months ago

Brian Delong

1 Post
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Same issue here with 10.1 on a ZD3000

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9 months ago

Matthew Platt

3 Posts
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Same issue here with 10.1.1.0 build 26 on a ZD3000.

Funny thing is that it only occurs when going through the guest/register portal on our open wifi network. If the user goes directly to the https://ZDURL/activate website, the profile loads correctly.

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9 months ago

Philip Brewer

4 Posts
0 Reply Likes

Same here. Case opened with Support. Running 10.0.1.0 build 35
Manifests on the iOS Device as the browser displays the provisioning profile details in an xml type format with various Payload details.

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8 months ago

Steve Shenkosky

3 Posts
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Running Ruckus Unleashed and the latest firmware 10.1.308 and getting this issue on IOS devices and on macOS running High Sierra

(Edited)

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8 months ago

Philip Brewer

4 Posts
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This is a documented issue affecting iOS 10.3 and higher and it appears High Sierra as well. This is an Apple issue and not Ruckus, though the developers are aware. The work around is to Authenticate using AD Creds in Portal then manually input the activation URL into Safari and run through the provisioning.

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8 months ago

Steve Shenkosky

3 Posts
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Thanks, Philip, I have a large number of IOS devices along with Mac OS devices this method is not at all Zero IT instead it will require full IT support for all users. Is there another recommended setup that will work with all users. I know our guest networks are using captive portal/Web authentication and that lets all users authenticate via AD just fine. Or is there a setting on IOS and Mac OS devices that I could deploy via Group Policy and push to all users to allow them access. Such as developer mode and so on, thank you.

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7 months ago

Bryan Gustin

2 Posts
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Has anyone hear if/when this will be addressed? I don't really want to go to every IOS 11 device we get to type in the password.

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6 months ago

Martin Kane

78 Posts
7 Reply Likes

I've turned off the Guest Network joining and set up a new WLAN Hotspot.
for joining and getting a DPSK... Turn off the Apple CNA feature for Hotspot.