IOS devices cannot register device to the wireless network

  • 1
  • Question
  • Updated 6 months ago
We have a zonedirector 1200 (9.12.3.0 build 28) and ruckus zoneflex 600 AP's. We want the teacher in our school to register their device with zero-it. This works well for all android and windows devices, but for most IOS devices this does not work. When they get to the 'zero-it portal site' and click register device, nothing happens. When we try to 'bypass' the portal site by going to wifi.ourdomain.com/activate, they can enter the username and password. But again nothing happens. Any ideas ? 
Photo of Joram Laureys

Joram Laureys

  • 4 Posts
  • 0 Reply Likes
  • discouraged

Posted 7 months ago

  • 1
Photo of Michael Brado

Michael Brado, Official Rep

  • 1984 Posts
  • 278 Reply Likes
CNA Bypass?
Photo of Joram Laureys

Joram Laureys

  • 4 Posts
  • 0 Reply Likes
Does not help, still nothing happens when we click on register device. (clicking on guest acces works)
Photo of Joram Laureys

Joram Laureys

  • 4 Posts
  • 0 Reply Likes
OK, found the problem.
The newest version of ios (10.2.1) blocked our certificate. We reseted the certificate to default and everything works again.
Photo of rafaellopezsv

rafaellopezsv

  • 4 Posts
  • 0 Reply Likes
Where did you reset the certificate? At the ZD controller or at the IOS devices?
What kind of certificate are you using?
Photo of Joram Laureys

Joram Laureys

  • 4 Posts
  • 0 Reply Likes
We've done the reset on the zonedirector to the default ruckus certificate. It was a ca certificate we made for free from startssl. It worked great on windows/android en older versions of IOS. Only on the newest version of ios we had alot of problems.