Initial R710 setup Cant Connect https http or ssh

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I'm configuring an R710, going through the initial setup. I factory reset the device and I can ping the default IP 192.168.0.1, however I cannot access it via the web or through SSH. There's a strong possibility that this device was once configured with a ZoneDirector, I've read that might be the problem. I'm new to Rukus and I just want to know if there's anything I can do in this situation without going through ZoneDirector, which I've never used before. 
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Michael Sherman

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Posted 3 years ago

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Christian Gueco

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Hello. I have an R710 which is powered via POE port. The "Reset" button of the AP should pressed around 10secs or more and released. This should do the trick. Kindly ensure you have either an isolated network (singe POE switch) or dedicated VLAN so that the AP will not see any other ZD.
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Martin, Official Rep

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Correct Christian,
If you press the button for some time it should factory reset the device and you should be able to access the webgui and ssh into the device.

Martin
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Donna Ohm

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If the device was associated with ZD, you have to install standalone software to the AP.  If not it will revert back to the old settings, I also had to get a separate power supply to ensure I was not on the network where I have ZD installed.

Also, ensure your laptop is on the same subnet as the AP, I used 192.168.0.15, 255.255.255.0  I connected the AP directly into my laptop.

Once the AP is reset, login to the AP's UI using the default IP - 192.168.0.1 and the user name is super Password is : sp-admin


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Michael Brado, Official Rep

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Great consultation and advice above.

A hard reset should set the AP's IP back to 192.168.0.1 with login uid/pw of 'super' and 'sp-admin'.
You can still talk to an R710 that was standalone or ZD managed, but if it was SZ managed, we don't support SZ factory defaulted APs.
Use the 104.0.0.0.1347 standalone code if you need to revert from SZ mode.
https://support.ruckuswireless.com/software/1017-zoneflex-solo-access-point-104-0-0-0-1347-ga-softwa...

The Standalone/Solo AP code can be used by itself, or will join ZD or SZ controllers (when pointed by DHCP or by 'set director ip a.b.c.d' / 'set scg ip a.b.c.d').

If you have only one R710 you could even run Unleashed on it, also free to download from Support.
https://support.ruckuswireless.com/software/1132-ruckus-unleashed-ap-200-3-9-13-228-ga-software-for-...

Unleashed code APs can co-exist with ZD or SZ managed APs, and will not automatically join a ZD or SZ controller.
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Michael Sherman

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These are all good ideas IF we could actually get into the UI via browser or SSH but the main problem is we cant. 
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Matthew Meirovitz

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Make sure to set your default gateway address to 192.168.0.1 on the device you are connecting to the AP. If you leave it blank you won't reach the unleashed setup wizard.
(Edited)
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Geoff Woods

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Have exact same problem with a standalone R710. It just stopped working. Have reset a bunch of times, but cannot connect via browser or SSH (SSH connection refused). Can ping 192.168.0.1 if directly connected and can ping the network address if on a network, but that's it. The AP also stopped all WIFI broadcast even before the resets.
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Michael Brado, Official Rep

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Can you talk to it if your PC and the AP are the only devices on a little PoE switch, if you're preconfigured to 192.168.0.x IP?

If you can ping it, try WebUI to https://192.168.0.1 address?
What version of code, is one thing I'd like to know if you can get into it.
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Geoff Woods

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This AP has never been on a zone director. Right now PC directly connected to POE port (have tried other port too) and AP has 12V 2A power adapter connected. Have tried with POE too, but no luck getting connected with browser or SSH. I believe the software is 100.2 (R710_100.2.1.0.140.bl7). If I can get into it - the 1st thing will be a total reinstall.


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Geoff Woods

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Just tried a different browser and AP is refusing connection on the both connection types (SSH and HTTP(s))
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Geoff Woods

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I looked up the Putty and Chrome errors and there is no service to connect too. Which means the R710 has basic network features working but none of the "higher level" functions running. So the firmware must be corrupted. Is there any "special" firmware reset process other than the 10 sec reset button? 
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Andrew Giancola

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 We helped someone last month who needed to use WIRESHARK to determine the AP had been previously set up by a 'Customer'. I'm wondering if you run Wireshark on the device, do you see the APs ARP requests? How about DHCP?
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Geoff Woods

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It's my AP and the basic network functions are working. If I connect the AP to a network it will get an IP address and I can ping that address. However I can not SSH or WebGUI to the AP using that IP address. Same issue with 192.168.0.1.
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Geoff Woods

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The AP will bridge IP addresses through the "LAN" port, but that's about it. No wireless functionality or anything else. Will get the flashing green light if not connected to network and will go solid if connected.
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Michael Brado, Official Rep

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Does it have a Ruckus label on the bottom, or from whom...?  I suspect this is an OEM from an ISP who has the right to change boarddata.
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Geoff Woods

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It's Ruckus and I am the original owner.. This AP worked for years and then just died. The only hint I got that something was wrong was it rebooted itself for no reason and then appx 30 min later went t belly up.
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Michael Brado, Official Rep

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Geoff Woods

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Figured that, but only have support on my ZD's. Will try to see if it will connect to a ZD, but if not I guess it's off to the dump. Did take it apart hoping it had a faulty USB like all of my ZD1100 had, but no such luck.
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Andrew Giancola

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Oh. Yeah, Ruckus has a limited lifetime warranty on their APs.