Inactive domain device need to re-enter username/password

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  • Updated 6 months ago
Hi,

im running a few devices with ruckus unleashed:
200.2.9.13.186

There is a domain policy that deploys the wifi profile toi our domain joined devices.

After a certian period devices loses connection (probably after inactivity) and user must re-enter theire username and password.  
How can we fix this?

regards
Hans
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Hans De vries

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Posted 6 months ago

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MLG

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Have you tried adjusting the Inactivity Timeout length: WLAN > Advanced Options > Others tab
  • Inactivity Timeout: Enter a value in minutes after which idle stations will be disconnected (1 to 500 minutes).
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Hans De vries

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It stands indeed on 30 minutes, but i thought that after the inactivity period connection automatically will be picked up again without username or password
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Michael Brado, Official Rep

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Nope, after inactivity period expires, users must re-authenticate.
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Tanski

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Hi,

Just a follow-up question to the subject.

There is also a setting called grace period in ZoneDirector. 

If you set inactivity Timeout to 30 Minutes and the Grace Period to 60 minutes, after inactivity period expires but user re-connects before the Grace Period expires, would the user still be asked to re-authenticate?

Also, after inactivity timeout expires, does this mean that the user would no longer be seen on the zonedirector GUI under wireless clients? 

Regards,

Tanski
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Hans De vries

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Hi 
im having the unleashed version. SO no zonedirector. Could it be that the setting grace period isnt available in the unleashed?
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MLG

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Correct, there is no grace period setting on the Unleashed platform.