do you think its a bug with the R500?
======= from the ruckus technical support =====
We have a bug raised with our engineering team that new R500 with new chipset are not supported on old firmware version.
Could you please upgrade the controller firmware to 9.10.x firmware.
seems like Ruckus isn't that reliable in the area of update as compared to before... :[
We bought two R500 Access Points about a year ago, and those are our spares.
Within the last three to four months we bought four new R500 AP’s for a new building that will be coming on line soon.
It’s the new R500’s that im trying to get to join the ZD, and ive tried two of the four, and they will not join the ZD, and that’s what this open ticket is about.
When I upload any firmware version, whether its version 100 (which you had me try) or version 126.96.36.199.101 (the latter being and older version to what we are running), after it does the update which is states is successful, and returns to the main login AP screen, it still shows it version as 188.8.131.527. Meaning NONE of the firmware updates actually “takes”, and ive tried EVERY version of firmware below 104.
So, I decided to try the same thing using the R500’s that we purchased about a year ago. The first thing I did was to see if I could put the 184.108.40.206.101 version of the firmware onto it.
Well, it WORKED, it took that version without issue, and when I plugged that AP into our live network, it updated to 220.127.116.11.15 and joined the ZD without issue.
This leads me to believe that the newer R500’s that we bought, have some fundamental hardware difference, that isn’t allowing the update/downgrade to ANY firmware version (it seems “stuck” on version 18.104.22.1687 . I have tried the upgrade/downgrade on THREE of the four newer ones, and so far ALL THREE wont upgrade/downgrade. They all go through the process, state it was successful, but when I log into them, they still show the 104 version of the firmware, and NOT the one I just uploaded.
UPDATE: i got one of the four (newer ones) to get to version 22.214.171.124.432 but i cant get it any further down, i get that "bad firmware header magic" error!
if this is because of a newer chipset, this is a HUGE issue and needs to be addressed by Ruckus. Ive got a building coming on line, and NEED those new R500's on the ZD....