I forgot the new admin and password? please help.

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hi , can i ask how to get access of my zone director 1200, i change the admin password, but i forgot the new admin and password? please help.
Photo of Cobra1979


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Posted 4 years ago

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Photo of Monnat Systems

Monnat Systems, AlphaDog

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Did you take backup of the controller config?
Did you take ZD debug of the controller?

If answer to both question - above is NO then there is NO option to recover. Better factory reset and re-configure..
Photo of Michael Brado

Michael Brado, Official Rep

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The front of a ZD1200 has one reset/indented hole to the left of the Eth ports, labeled "RESET".  This is a SW reset (like a reboot).

The reset/indented hole to the right of the Console port, labled "F/D" is the Factory Default reset button.
Photo of Edher Angel Velasquez Avalos

Edher Angel Velasquez Avalos

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if I had the configuration backup of my ZD3000.
Could I recover the controller's administration?

or is there any other way to recover the user and password of my zd device?
please help me
Photo of Sanjay Kumar

Sanjay Kumar, Employee

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Hi Deyanira,

If you taken the ZD backup after changing the password, then we can recover the current password. Or if you have the backup before changing the password, then you can restore the backup file and login with the old password.

If you do not have the backup file, then the only option is to rest the ZD and reconfigure it.
Photo of Syamantak Omer

Syamantak Omer, Official Rep

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Hi Deyanira,

In addition to Sanjay's suggestions, support can also recover password and the backup if you have any debug file collected from ZD in past (may be for a support case).

Syamantak Omer