How I can configure R310 T300 and T301s for the first time knowing that the ping failed

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Hello, I want to Put into service models R310 T300 and T301s, for model R310 indoor, I can't open the interface of configuration (user: super Password sp-admin) to enables this APfor models T300 and T301s i try to activate this only by conecting with my PC  ping is successful but I can't open the interface of configuration , Knowing that I use an adaptation chargar and  cable!

What should I do, it is verry urgent please !!!!
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souissi safa

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  • Verry anxious

Posted 3 years ago

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Jerry Heath

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Make sure your PC's IPv4 address is in the same subnet as the AP, something like 192.168.0.20.  Try using Chrome to do the configuration, not IE or Firefox.  Turn off the wifi if your PC has it.  Connect your PC directly to the AP with an ethernet cable (you will need a power cable for the AP). 
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souissi safa

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Hello Jerry , thank you for replying, I have already tried your idea but nothing it does not work !! I don't understand why!!
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Stephan de Meulmeester

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1. get ip (reply) connecticity.
2. try Putty to establish SSH connection to the accespoint. that way you can log in and check status / crendentials.
3. Tip for webbrowsing: by default HTTPS is enabled. so HTTPS://192.168.0.1 (your ip of the accespoint)

Succes
(Edited)
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souissi safa

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Hello Stephan, thank you for replying, I have already tried PUTTY but nothing it does not work !
I maked ip adress 192.168.0.1 of AP, I checked the box SSH I saved my session but when I clicked open, result is ERROR NETWORK connexion!
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Stephan de Meulmeester

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One step back, can you ping the accespoint on 192.168.0.1? if question is yes. please do also perform an, "ARP - A 192.168.0.1" and check that the right mac address (just to be sure).

Which kind of lamp signals are you seeing on the accesspoint?
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Stephan de Meulmeester

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RUCKUS DOCUMENTATION.

STEP 2: CONNECT THE AP TO YOUR COMPUTER
Figure 1: Top view
1 After removing your Ruckus Wireless AP from its package,
place it next to your computer.
2 Using an Ethernet cable, connect your computer’s network
port to one of the two ports on the AP.
3 Using an AC adapter (sold separately), connect the AP
12VDC port to a protected power source.
Alternatively, connect the PoE port to a PoE injector or
switch for both power and network connections.
4 Verify that the Power LED on the external enclosure is a
steady green.


STEP 3: PREPARE YOUR COMPUTER FOR AP
SETUP
1 On your Windows 7 computer, configure your network
adapter from the Local Area Connection settings as follows:
• Start > Control Panel > Network and Sharing
Center > Change Adapter Settings
2 Edit the TCP/IPv4 address settings as follows:
• Local Area Connection > Properties > Internet
Protocol Version 4 (TCP/IPv4) > Properties
The TCP/IPv4 Properties dialog box appears.
3 Select Use the following IP address (if it is not already
selected) and then make the following entries:
• IP address: 192.168.0.22 (or any address in the
192.168.0.x network)
• Subnet mask: 255.255.255.0
• Default gateway: 192.168.0.1
Leave the DNS server fields empty.
4 Click OK to save your changes.
Your changes are put into effect immediately

STEP 4: LOG INTO THE AP
As specified earlier, the AP should be directly connected to
your computer (through one of the Ethernet ports) and
powered on, ready for setup.
1 On your computer, open a Web browser window.
2 In the browser, type this URL to connect to the AP:
https://192.168.0.1
3 Press <Enter> to initiate the connection. When a security
alert dialog box appears, click OK/Yes to proceed.
4 When the Ruckus Wireless Admin login page appears,
enter the following:
• Username: super
• Password: sp-admin
5 Click Login.
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souissi safa

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 Hello Stephan , I tried the steps you mentioned but no answer for ping of 192.168.0.1 failed and no ARP entries were found!!!!
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Stephan de Meulmeester

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OKe don't give up so easily :)

Ik think the best thing you can do is.

1: place you computer NIC adapter to DHCP. Connect to your home or business network.
2: check the ip address on you adapter. can you ping for instance to your router? Yes? go to 3
3: Connect your AP to the same network.
4: Hit the reset button on the accespoint (while its on) for 10 seconds, WAIT till the power signal turn red.
5: Run a discovery on your network and look for the accespoint (use for instance Advanced ip scanner)

Succes

Ps: is there an active support contract on your ap? can you contact Ruckus Support?
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souissi safa

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Stephan I don't understand what's you mean of place you computer NIC adapter to DHCP exactly ??
so I tried to connect AP to local network but nothing I clicked on the button reset  but power signal stayed Green !!
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Stephan de Meulmeester

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Image result for configure dhcp on local nic

When clicked on properties you can select Static or Dynamic (Dhcp).

Your local NIC (network interface card).

~~~~~~~~~~~~~
When you don't see the AP power signal go to red after 10 seconds. or letting go after 10 seconds, there is something wrong with the AP i suppose. you have 3 accesspoints, the same result with all of the AP's?
(Edited)
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souissi safa

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The others T300 and T301s do not have reset they are outdoor they just have a slot for RJ45 POE that is normally must be connected to a SWITCH POE
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Michael Brado, Official Rep

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The T300, T301s have the Hard Reset button inside the case, next to where the Eth cable connects.
My first thought for your issue from above, was to be sure you had factory defaulted the R310 AP too.
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souissi safa

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Hello Michael, thank you for the intervention, for R310 I click on the reset button but the green path is not changed in red this is what bothered me for the models T300 and T301s sincerely I n ' I have not tried it because I do not or is the location of this button.
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Michael Brado, Official Rep

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See the 104 Solo AP User Guide, image of T300 on page 26: https://support.ruckuswireless.com/documents/1136-zoneflex-outdoor-ap-104-0-user-guide 

You may need to unscrew your Ethernet cable connector, to find/press for 8 seconds/release the Hard Reset button.
It is inside the case, next to the Ethernet cable connector.