How do I stop Guest Pass page from pre-populating the phone number field?

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  • Updated 2 years ago
The Guest Access page uses a phone number field that for some reason gets pre-populated.  We want to have the field be blank for new guest pass forms. I am not able to find where this is configurable.  
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nathan

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Posted 2 years ago

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Michael Brado, Official Rep

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Nathan,
Can you explain where you see phone numbers in a Guest Access WLAN? 
Can you provide a screen shot?  There is no phone number details in Terms
of Use that can be optionally displayed, nor in the Local Database user (just
uid/pw with associated Guest Access only Role) on the ZD side.  Clients who
connect are only prompted for their Guest Pass code, and once authenticated
the Date and Time the pass expires is shown, but no phone numbers anywhere
along the path...
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alexf

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Maybe the question is referring to the guestpass generation form (page https://ZDname/guestpass) which has two new fields starting with 9.8: E-mail and Phone Number.
Phone Number field has a value by default while E-mail is empty.
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nathan

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@alexf , correct.  That is the issue we are having.  How can we ensure the default value is null for Phone Number? 
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Michael Brado, Official Rep

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I see, when logging in as a user to request a Guest Pass, a "4081234567" default phone number is shown/pre-populated.  (I tested with 9.12 firmware)

Is this the phone number that you see, if it is not updated by the user?
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nathan

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That's correct, same number as shown. We dont see why that number should be pre-populating the phone field.  Just confuses our admins. 
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Todd

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It also confuses the users.  field should be blank
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Michael Brado, Official Rep

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Nathan, I see you have a support contract, so can you please open a ticket reporting this issue?
https://support.ruckuswireless.com/contact-us

That way, we can file a Bug for service impact (confusing users), or else Engineering would require
a "Feature Request" to change the way software is working today, which requires Marketing approval.

Let me know your case number, and I'll help expedite the bug creation.
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nathan

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Case submitted. Case# 00327336
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Michael Brado, Official Rep

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Bug ID = ZF-14440