How can i get the Configure.Me to come up in my wifi connections so i can set up the unleashed?

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  • Updated 2 months ago
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I started the unleashed app process and had to stop half way thru and now the Configure.Me wifi network doesn't appear. I already contacted customer service a couple of times and watched the youtube videos and nobody can explain how to fix it. Help please
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Alejandro Rial

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  • frustrated

Posted 8 months ago

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Sanjay Kumar, Employee

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Hi Alejandro,

The AP does not broadcast the "Configure-Me" SSID always, it only broadcast it when you are configuring the master AP in the network. Once the configuration is done you will not see the Configure-Me ssid.

Seems like the AP might have taken the config. If you have configured the SSID, do you see that name?
If not, you might have to do a factory reset.

Alternately, you can also connect the Laptop to the Ethernet port of the AP and access it on the IP (DHCP IP or default IP 192.168.0.1).

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hayk

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Hi Alejandro Rial,  

            Are you a new Lennar Smart Home owner? just wanted to see what your current setup is like which AP do you have?
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Peter Makar

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i am a new lennar home owner have same question after i defaulted it
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Sanjay Kumar, Employee

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Hi Peter,

Sure, let us know the queries, we will try to address it.
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Gerald Walsh

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I am a new Lennar home owner. They forgot to add the Ruckus switch until today (6/3/20). I do not see the configure.me WLAN after they powered up the Ruckus 510 AP, even after several factory resets.

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Andrew Giancola

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Hmmm, can you see your AP on the network side?

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Gerald Walsh

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No
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Andrew Giancola

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I personally don't use the "configure.me" ssids when administrating new setups. I prefer to reference the IP's of the system directly. My thought here is that you should be able to reference your Router's DHCP table and match up the IP addresses if you get stuck, I would just try https://<all IPs you find> until you get a positive hit(I.E https://192.168.1.252)
I hope that helps, otherwise, is it broadcasting ANY ssid's?(WLAN)
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Andrew Giancola

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You can also try using a program like NMAP! 
a command would look like so
nmap -vv -PN -A -p443 192.168.1.0/24
My output looks like this:
Scanning 256 hosts [1 port/host]
Discovered open port 443/tcp on 192.168.1.1
Discovered open port 443/tcp on 192.168.1.119
Discovered open port 443/tcp on 192.168.1.102
Discovered open port 443/tcp on 192.168.1.103
Discovered open port 443/tcp on 192.168.1.254
Discovered open port 443/tcp on 192.168.1.253
Discovered open port 443/tcp on 192.168.1.252

You can stop here, or wait for the -A part to do its job. The full output look like this:
Notice the SSL-Cert or the HTTP-TITLE that's the give away!
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Gerald Walsh

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Does that involve hooking up directly to the 510's ethernet port?

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Andrew Giancola

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I would try a port on your 7150ZP
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Gerald Walsh

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The 510 AP is not broadcasting any SSID's, even though the 2.4 and 5.2 are lights are glowing yellow waiting for a connection.
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Andrew Giancola

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I'm sure you're very frustrated. Was Amazon helping you originally with this? Or did you move in and inherit this configuration.

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Gerald Walsh

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Using the 7250 port is definitely doable...the 510 is on the 9 foot ceiling and it's hard hauling a large laptop up the ladder...Thank you

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Gerald Walsh

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Due to Covid-19, Amazon suspended any in-person support.

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Andrew Giancola

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If you don't want to install NMAP you can also try your hand at Wireshark and look for the arp packets
Many ways to skin this proverbial cat. With NMAP too you can run a filter to learn more about your switch.
(Edited)
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hayk

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 Sounds like the person who installed the switch only reset the switch.  In order to reset the r510 ap, they would need a ladder and get to the back of the r510 and use a paper clip and hold it down for 10 secs.

Anyway, I normally thought the lennar r510 APs are configured with some lennar  ssid  since I bought some  r510 from a lennar home builder who got rid of a few since the owners did not want them.

If you are seeing the LED light up on 2.4 and 5ghz.... it is broadcasting a ssid Name of some sort and it’s configured.

Normally if you configure an unleashed AP at default ... the  2..4ghz and 5ghz led would be off  even though it’s broadcasting  configure me xxxxxx.  It’s not until unleashed is configured then the  LED for 2.4 and 5ghz is lit up. 

Pretty much I believe it’s configured already with  a ssid, but you don’t know what’s it’s configured or know the password. 

I recommend if you want to do it on your own. Get a ladder and paper clip and use the paper clip to unlock the lock mechanism at the front of the r510 just below the leds which is considered the front. Push the paper clip in the hole to unlatch the r510 and pull it towards the front  at the same time and then downward to remove .  On the back where the Ethernet cord is plugged in is a reset  button and hold it for 10sec.. do it for both. 

Note when you do it to each AP, make sure the other AP is unplugged at the switch or the other AP will automatically reconfigure the Reset AP to whatever settings it is configured at right now. After resetting one AP, keep that one unplugged and reset the other one.  Once the last AP is reset, just configure it using the configureme-xxxxx ssid. Once that’s done and working. Just plug in the other AP from the switch and it will auto configure it.

Also note, to make sure the AP is reset before you move the ladder from each AP, see if you can see the configure me ssid.

All I can say is the person who came to install your switch did not know what they were doing or just has a specific job in just installing the switch... are you sure Lennar did not give you a ssid to login with password? I think it’s preconfigured already. I’m just not sure what is the standard pre-configuration for Lennar.

(Edited)
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Walt Kreitler

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I am having the same problems.....have unplugged PoE, a couple of times and now tried to Reset still no Configure Me....this thing is terrible.   Short of exploding or catching on fire, nothing could be worse.   Seriously dissatisfied.
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Walt Kreitler

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and of course, could it be worse?  Yes!   I have two of this things, I was thinking I would open the second one up and try, but I have no confidence in any of the hardware at all...From a systems engineering perspective, the whole set up critical path revolves around getting the Configure Me signal...galactic fail.