Hotspot problem giving IP?

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  • Updated 6 years ago
Hi Everybody! When I set up a Hotspot on my ZF7762 it stops giving IP, but when i remove the Hotspot and let the wifi normal, everything works fine, why is that?? Hotspot matter with DHCP or something like that? The ap is connected directly to internet.
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Oswaldo Rodriguez

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Posted 6 years ago

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Monnat Systems, AlphaDog

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Hi Oswaldo Rodriguez,

There is no relation between hotspot and DHCP in general however if you are using VLAN on hotspot WiFI and no VLAN or different one may cause issues due to misconfiguration somewhere. Just for my clarification:

What is firmware version you are running?
Is it a standalone or controller managed?
Could you please show us a screenshot of your hotspot configuration?

Advice - if you running anything less than 9.8 version then please upgrade to 9.8, try again, if it still the same issue then please connect back here.
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Oswaldo Rodriguez

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Wow!, that was fast! thanks for the quick response.
Sorry about the lack of info, there is:
Is standalone
My Hotspot Conf is:

More Options

The wallet garden have only one address:

For the Wireless conf i have:

And the Subnet conf is:

That's all.
What firmware version should i have? 9.8.?.?
Excuse my english, is not my language.
Thanks for the help.
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Jose Galarraga

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Hola Oswaldo,

Nosotros estamos empezando con el mismo proyecto.

Es verdad que el hotspot no tiene nada que ver con DHCP, pero probablemente tu problema, es porque en la configuración de la subnet asignas al VLAN ID 1 y el HotSpot no lo hace, prueba las opciones:
Dynamic VLAN y DHCP Option 82.\

José Galárraga
josegalarraga (at) gmail (dot) com
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Oswaldo Rodriguez

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Gracias! Encontré cual era el error.
La red 5G estaba habilitada con el mismo nombre de red de la 2.4G pero la 5G no tenía el hotspot configurado, por lo que seguramente los equipos se estaban intentado conectar a la red 5G y no podían conseguir la IP.