help the installers log mac/serial for customer

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  • Idea
  • Updated 3 years ago
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Ruckus needs an easily removed sticker on the AP with serial number and mac address. This will allow installers to stick them on the install plan maps and not have to break out a pen and write a bunch of information down on paper for the customer. Xirrus does this and it is quite convenient.
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Russell Ezzell

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Posted 4 years ago

  • 24
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Primož Marinšek, AlphaDog

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I second that.
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Mark Wylie

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Yes, I agree this would be very handy.
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Kosek Dan

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On top of that, how about an APP that would let you scan it and save the image so you could place them in iBwave or Airmagnet, so the data gets into the As-builts instead of just stuck on a drawing.
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Kurt Todoroff

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Excellent idea.

Ruckus could add a QR Code sticker to the hardware chassis. The QR Code would contain everything:

- model number
- part number
- serial number
- MAC address
- IP address
- manufacture date
- all other relevant data

We could scan the QR Code with our mobile device. My iPhone has an app that scans QR Codes. Perhaps, Ruckus could create an app for this purpose. We could scan all of our articles (ZDs and ZFs) with our mobile Ruckus app. The app would email the aggregate information on all of the articles, to us. We could copy the data from the email, and, paste it into Word or Excel. Better yet, the app could format the data for us, and, then email both the raw data and a PDF file that contains the formatted data, to us. In turn, we could forward the PDF file to the client.

I have created a formatted Excel template that I use for client installations. Ruckus, I would be happy to share it, with you, for use as a guide.
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Amit Rele, Employee

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All,
Thank you for these very good suggestions. There is some work being done in Ruckus on mobile apps. I'm not sure if you've seen ZoneDirector Remote Control? It's currently available on the iPad and we're planning on taking it to Google Play very soon.

Can you help me understand your business process? Is the inventory update something that you run once at AP turn-up or something like a dump of the existing ZD's currently managed APs?

One of the use cases that we're working on involves dynamically connecting to the AP itself to extract additional info, such as:
Serial Number, Mac Addr, Assigned IP, Location (Lat/Long), AP Model, Software version, etc. and then emailing it.
However, this would only include info that's available in software (as opposed to things like manufactured date). Would something like this be useful?

If anyone has other suggested metrics beyond the above, please let me know.
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Kurt Todoroff

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Hello, Amit.

I like the general theme of your idea.

Perhaps, we could access the ZD, click on Administer, and then, click on XXXX. This would display a page that provided several options for gathering, sorting, and providing the aggregate network ZF information. The User could display the data for one or more ZFs on this page (User selectable), and then, select the option to save the data as a raw data text file or formatted PDF file or formatted Excel spreadsheet file, or send the raw data file or PDF file or XLSS file in an email, in one user action. I would like to see other contributors provide their comments and ideas on mine, as well.

Another thought: this page could provide some data entry fields for the User to customize the final output (header, footer, et cetera). For example:

VAR Name
Address
City, State Zip+4
Telephone
Email
URL
Other Data

Client Name
Address
City, State Zip+4
Telephone
Email
URL
Other Data

Perhaps, other fields for things like the project name, device installation date, et cetera.

Here is another idea. We could enter the VAR information and the client information into our ZDs at our business office, and store it, ahead of the system deployment at the client's site. This page would provide the ability to export this information to a file. Copy the file to a flash drive, and then, upload it to the client's ZD at their site, once the system deployment is complete. Verify the uploaded data for accuracy, and then, use it for the formatted header/footer in the previously mentioned text file / PDF file / XLSS file. If we create this data page on our ZD at our office, perhaps, we could make it available through the Internet to our client's system (password protected for us only, of course). This would eliminate the intermediate step of using a thumb drive to transfer the data from our office to the client's location.

Kurt
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Russell Ezzell

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Those are all great ideas too, but what I originally intended was a physical way to quickly identify where you install an access point, especially if you have hundreds.

For example, every time installers come to campus to put in new equipment, I give them maps in a binder to show where everything goes. As they install stuff they inevitably take out their pencils and draw on the map when the put something in that spot. I then need to take that marking they made and cross reference it with what the ZD is telling me the serial/MAC address is for my records. (for my Ruckus install, I actually had them give me the empty box so I could record the mac/serial, and they were piled to the ceiling in my office by the time they were done).

Xirrus had the best solution for this. They would unbox an access point, stick it on the ceiling, and then pull the identify sticker off the unit and stick it on my map. Each unit had two identity stickers on it, one on top of the other with a pull tab, so it was designed for this purpose. At the end of the day, the xirrus guys handed me maps that already had serial/mac information on it. Pretty handy.

That was my suggestion.

-Russell
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Kurt Todoroff

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I like it, Russell. Perhaps, a synergy of ideas?

Best wishes.

Kurt
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arron lee

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Hi,
As for me, I am testing the related .net barcode scanner these days. Do you have any ideas about it? Or any good suggestion? I am totally a green hand on barcode reading field. Any suggestion will be appreciated. Thanks in advance.

Best regards,
Arron
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Webmasters Pride

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Thanks for the help, I can finally get it to work now.
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alexf

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We used a Motorola barcode scanner (if not mistaken Symbol LS 2208), borrowed from another department.
It helped us rapidly create an inventory of all our spare Ruckus devices.
The only disadvantage was the noise (which can probably be disabled), which reminded me of a supermarket cashier.
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Amit Rele, Employee

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Last week, we pushed out the SWIPE App to the Apple App Store. If you're using the vSCG or SCG, you'll now be able to automatically collect info during the AP Registration process using SWIPE & email it.
Supported fields include: AP Name, MAC Addr, Serial Number, Model, IP Address, Last Seen Timestamp, Picture.

The process / workflow is as follows.
1. A technician goes to the site with several APs.
2. Tech fires up SWIPE & log onto the (v)SCG using standard IP connectivity (cellular or WiFi)
3. Tech grabs any AP, scan the barcode on the AP or the box for the SN & Mac Addr using the camera on the SmartPhone
4. Tech installs the AP & power it up
5. Tech takes a picture of the AP using the camera
6. Tech can change the name of the AP and enter in any Notes
7. Tech can run a performance check on the up/downstream speeds
8. Tech can email status report that includes the above info

A few other comments:
* SWIPE is free
* There is an Android version that's currently in development. It should be available in the next few weeks on Google Play
* SWIPE works with SCG version 2.5 or higher
* Other interesting capabilities in SWIPE including:
* A mapping tool to let you navigate to the site.
* Sort APs by proximity, highest standing alarm and search by name.
* For a full list, check the App store or the product page on the Ruckus Wireless Mobile Apps Product Page.

SWIPE on Apple App Store
https://itunes.apple.com/us/app/rucku...

Ruckus Wireless SWIPE Product Page
http://www.ruckuswireless.com/product...
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Andrew Sinden

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Any chance SWIPE will be available soon on the 3 and 5 series zondirectors soon?
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Michael Brado, Official Rep

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Hi Andrew,

If developed, it's more likely for the upcoming SZ100 (SmartZone 100), an enterprise SCG type platform that will eventually replace ZoneDirectors, expected to debut early next year.
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Amit Rele, Employee

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Hi Andrew,
SWIPE is a SCG (inclusive of SCG-200, and vSCG) only application.

There is a different application that only works with ZoneDirectors (all flavors), called ZoneDirector Remote Control. It doesn't address this use case, but it does other things.

Let me update the product URLs:
SWIPE Android: https://play.google.com/store/apps/de...
SWIPE iOS: https://itunes.apple.com/us/app/rucku...

ZDRC Android: https://play.google.com/store/apps/de...
ZDRC iOS: https://itunes.apple.com/us/app/rucku...
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Andrea Coppini

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I've hard partners use bluetooth barcode readers hooked to their phones running a standard spreadsheet app pre-listed with all the AP locations. installer would simply find the location in the spreadhseet, tap the cell next to it, scan the barcode, and save.

Once they're all done, it's easy to import that Excel sheet into the controller with some scripting magic. Primitive, but works.