Help with ZF 7363 firmware update

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  • Updated 10 months ago
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Hey, guys, I need help . I am experiecing some trouble with my ZF 7363. I need to upgrade it to 9.10.2.0.11 version of the firmware, but I can't find it anywhere. Does anyone have? Thanks
I know that it1s not the latest, but it's what I need for the moment.
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Wellington Nogueira

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Posted 10 months ago

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Darrel Rhodes, Employee

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Hi Wellington,

9.10 is ZoneDirector firmware. The AP can only be loaded with 9.10 when connected to a Zone Director running that version of code. Once thhe AP is connected to the ZD, it will upload the code to the AP.

Separate ZD AP code in not available.

I hope that helps,
Darrel.
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Wellington Nogueira

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Hey Darrel,

Thanks for the help.
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Syamantak Omer, Official Rep

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Hi Wellington,

May I know if you are using this AP as stand alone or connecting to a ZD?

If it is an stand alone AP, you can use the most latest supported version 100.1.0.0.500. If you are connecting this to ZD, then ZD will push the firmware automatically.

Let me know the scenario and I will try to help.

Just to let you know, 9.10.2.0.11 stand alone image is not available in support portal, only ZD image is available which you cannot upload to AP directly.

Regards,
Syamantak Omer
(Edited)
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Wellington Nogueira

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Hi Syamantak,

No, it's not the standard alone version.
The automatic update it's failling every time.

I apreciate your help.
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Syamantak Omer, Official Rep

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Hi Wellington,

It could be some network or MTU issue if AP is unable to upgrade and should be troubleshooted accordingly.

For your reference, I am providing you the process to download AP firmware directly from ZD.

Please follow below process to download the AP image from your ZD directly.

1- SSH into the ZD CLI and enable FTP server using below commands.
enable
ruckus>enable
ruckus# config
ruckus(config)# sys
ruckus(config-sys)# ftp-anon
The FTP anonymous access has been enabled. 

2- Now access the ZD FTP server using web browser and find the directory for AP firmware for ZF7363

ftp://ZDIP

3- Locate your AP model folder >> Download the rcks_fw.bl7 file to your local system and now upgrade the AP manually using this image.
4- Make sure to disable the FTP server to prevent unauthorized access.

enable
ruckus>enable
ruckus# config
ruckus(config)# sys
ruckus(config-sys)# no ftp-anon
ruckus(config-sys)#end
(Edited)
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Michael Brado, Official Rep

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Hi Wellington,
    If it's a ZD to AP update that's failing, what model of ZoneDirector and what version is running on it now?Do you have other 7363 model APs that did update to ZD 9.10.2 version ok?
    Are you able to ping/ssh to the AP on whatever version its on now?  What version is that please?These answers might help us determine the issue, thanks!