I recently purchased an apartment in Manhattan. The previous owners left behind a Ruckus WiFi setup consisting of a ZoneDirector 1100 and three ZoneFlex 7363s distributed throughout the apartment, all connected to an Apple AirPort Extreme router through a POE enabled switch.
As best I can determine, the system was installed around 5 years ago. It all appears to be up and running, but I do not have access to the user name or password, or even the WiFi password, so I can’t get in to the system. Is there a way to do a hard reset on all of this equipment so that I can start from scratch? Also, I’m not exactly clear on the Ruckus firmware upgrade policy. Will I be able to download the latest, or will I have to pay a subscription fee?
Also, I see that these 7363 APs are considered “end of life” products. Is it even worth staying with this system? I am not an expert on networking, but I’m pretty good at following directions, so any help would be greatly appreciated.
Thanks in advance.
As best I can determine, the system was installed around 5 years ago. It all appears to be up and running, but I do not have access to the user name or password, or even the WiFi password, so I can’t get in to the system. Is there a way to do a hard reset on all of this equipment so that I can start from scratch? Also, I’m not exactly clear on the Ruckus firmware upgrade policy. Will I be able to download the latest, or will I have to pay a subscription fee?
Also, I see that these 7363 APs are considered “end of life” products. Is it even worth staying with this system? I am not an expert on networking, but I’m pretty good at following directions, so any help would be greatly appreciated.
Thanks in advance.
Eric Shapiro
Thanks for your very thorough and clear instructions. I have gotten as far as downloading the firmware you linked to. But I cannot open the file or mount the image. My Mac, running the latest version of OS X cannot work with NDIF disc images with the .IMG file extension. Is there, perhaps, another version of the file with a .DMG extension? Sorry for the delayed response...
Eric
Michael Brado, Official Rep
Eric Shapiro
Eric Shapiro
I managed to download all the necessary previous versions until I got to 9.8.2.0.15. That download page says that it is available only to Premium support users. But there is a version 9.8.3.0.58 and a 9.9.1.0.52 that is available for download to all users. What's the difference? Also, there are references to "firmware" in addition to "software." Are the terms used interchangeably? I don't want to attempt any of these upgrades until I know I'm doing it correctly.
Sorry for the confusion on my part. Any additional advice would be greatly appreciated.
Eric