Good day! New access point R720 untied. It does not load, the PWR LED is permanently lit in red.

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  • Question
  • Updated 11 months ago
  • Answered
Good day! New access point R720 untied. It does not load, the PWR LED is permanently lit in red.
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Pavel Rypich

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Posted 11 months ago

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Phil Coverdale, Principal Technical Support Engineer

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Hi Pavel.

It sounds likely that this AP will need to be replaced. Are you able to create a case on our support site?

Regards,

Phil.
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Anusha Vemula, Employee

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Hi Pavel,

Try powering up the AP using different power sources. If that doesn't help, open a ticket with support team and we will replace it.

- Anusha
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Michael Brado, Official Rep

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Change the cable, change the PoE switch port, or the power injector...?
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Pavel Rypich

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Thanks to everyone, I tried different power supplies, it did not work, I took another AP R720 from the supplier, it booted without any problems with both the 802.3 af injector and PoH (95w). Damaged AP gave a refund. Our expert Maxim Malugin wrote that, most likely, this is a secure boot error.