Good afternoon, please I have an issue with my wifi network.

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  • Updated 2 months ago
Good afternoon, please I have an issue with my wifi network. In my company, we have five R730 access point and one zone director 1200. Our issue is how to activate smart roaming so devices can easily roam from one AP to the other very quickly. Secondly there is only one Apple device which finds it difficult to connect to the AP always.

Please I need you help.
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Medlog IT

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Posted 3 months ago

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Darrel Rhodes, Employee

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Hello,

SmartRoam+ is often enabled in the AP by default (dependent on the FW version and controller type).

What kind of devices are struggling to roam?  It's important to remember that roaming decisions are made by the client device and can only be assisted by the network infrastructure.

It may help to enable 802.11k and 802.11r on the WLAN.

Also, this article may help: https://support.ruckuswireless.com/articles/000002277

Regarding the Apple device that struggles to connect; this is clearly a device-related issue and would therefore point to remedial action required on that device, including a factory-reset and reinstall of the OS or a faulty Wi-Fi adaptor.

Hope that helps,
Darrel.

(Edited)
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Medlog IT

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Hi Darrel,

Thanks for your quick response.

Windows 10 laptops struggle to roam from one AP to the other, it takes time for the system to automatically roam to available AP. Sometimes, user have to disconnect and connect before the can and is kind of disturbing.

In WLAN advanced properties, only 802.11d is present and enabled, how do I enable 802.11k and 802.11r?

If I run the commands for smart roam, the smart roam will be enabled and without such it will not work?

For the Apple, it connects very well with any other wifi and works smoothly but when it comes to Ruckus broadcast network it difficult to connect and when it does, it will never be steady. 

Appreciate your help.

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Syamantak Omer, Official Rep

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Hi Medlog,

In WLAN advanced properties, only 802.11d is present and enabled, how do I enable 802.11k and 802.11r?

It is also part of WLAN settings, please refer below screenshot and try to find it on your ZD. Make sure that encryption is set on the SSID else this setting will be grayout.





Also set the BSS minrate to 12Mbps and see if it improves roaming and forcing client connects to nearest AP, than faraway.

Regards,
Syamantak Omer
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Medlog IT

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In Addition, Controller type is ZoneDirector 1200, Firmware is 10.3.0 build 24
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Sanjay Kumar, Employee

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Hi Medlog,

The option is same in 10.3.0 build 24, try the setting mentioned above which should help.
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Medlog IT

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Hi Sanjay,

Thanks for your response, I have tried your suggestions and devices connected to the WiFi are roaming but we now have frequent disconnection of the WiFi like crazy. Is there anything one can do to stabilize the disconnections?

Initialy it was MacBook that had issue of erratic disconnection, which am yet to figure out what the solution.

Regards,
Eze
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Sanjay Kumar, Employee

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Hi Medlog,

There are several factors involved with the client disconnections and we might need to look at the look at the logs, settings and the client stats to understand the issue. It will be best to open a support case and work with the TAC support team. They will help you to analyse the issue and resolve it.
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Medlog IT

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Hi Sanjay,

We do not have an active support package, I have contacted them and they refused to listen to us till we procure a support package.

My fear is that if we buy this support for an engineer to be assigned to us for this issue, will they be able to resolve the issue?

We issues like 

1. Constant disconnection of the Wifi
2. The range of the WiFi very short can't cover up to 10m
3. MacBook not connecting to the WiFi


The last configuration I carried out on the device is to enable smart roam via CLI

smart-roamig 2

after that the drops in connection have become so rampant that I have to revise it with "no smart-roaming 2" still the issue is getting worse each day.

Will support help to rectify all these?