get support service days remaning from CLI

  • 1
  • Question
  • Updated 3 weeks ago
Hi,

Is there any command to get the "support service" remaning on Ruckus controller form CLI ?
I only have this banner from WebUI "The Support Service will expire in [66] days......"

This is for an assesment of 1000 ZD so going to WebUI is not possible, only "script way".
Nothing found in CLI Reference Guide.

Thanks for you help !

Alexandre.
Photo of Alexandre ALLAIRE

Alexandre ALLAIRE

  • 8 Posts
  • 0 Reply Likes

Posted 3 weeks ago

  • 1
Photo of Martin

Martin, Official Rep

  • 213 Posts
  • 49 Reply Likes
Hi Alexandre,
Sorry there is no CLI command to get this data.

Kind regards
Martin
Photo of Doug Marks

Doug Marks

  • 3 Posts
  • 0 Reply Likes
Not that I am aware of.
Photo of Max O'Driscoll

Max O'Driscoll, AlphaDog

  • 343 Posts
  • 87 Reply Likes
I assume you mean this delightful red banner that I have also received in last few days.



Still pondering what, if anything, to do (or worry) about it.

ZD has worked flawlessly for 5yrs.
No more firmware upgrades as ZD EOL with 7363 APs also EOL and f/w limited to 9.10.2 
End of lifetime hardware warranty. Pity.

So not sure what "active support" will gain me. Hmm.
Sorry - slightly off topic.
(Edited)
Photo of Alexandre ALLAIRE

Alexandre ALLAIRE

  • 8 Posts
  • 0 Reply Likes
active-support mean flow less upgrade. With KRACK bug, patching become very trendy this time.
Photo of Nat Chidambaram

Nat Chidambaram

  • 60 Posts
  • 22 Reply Likes
Actually, you could try the following CLI to know about Support entitlement details.

1. SSH into ZD 

2. ruckus# config

You have all rights in this mode.

3. ruckus(config)# system

ruckus(config-sys)# show support-entitle

Serial Number: 231508000288

Services purchased: 904

Date to Start :Tue Sep 29 17:00:00 2015

 

Date to End: Wed Sep 30 16:59:00 2020

The "Date to End" is the one tells you when that particular ZD's Support contract is expiring. 
Photo of Alexandre ALLAIRE

Alexandre ALLAIRE

  • 8 Posts
  • 0 Reply Likes
This is brilliant, many thanks !
I can script that.
</SOLVED>
Photo of Martin

Martin, Official Rep

  • 213 Posts
  • 49 Reply Likes
Guess I was wrong.
Sorry
Martin