Force Device to Access a Certain Access Point?

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My home came with 2 Ruckus r510 Unleashed Mesh Network installed by the builder (Lennar). I'm noticing my computer even though upstairs keeps connecting to the downstairs access point and thus getting slower speeds. I also noticed that my Galaxy S8 Phone when going around the house will not auto-switch to the closer one without me turning wifi off and then on again.

I have access to the mobile APP and webUI but the settings are a bit overwhelming for what i'm used to.

Can you please advise if there is a settings I have to adjust for this? Both are running the newest firmware.

Thanks for your help.

-Corey
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Corey Salm

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Posted 4 weeks ago

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Michael Brado, Official Rep

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The decision to roam to another AP is made by the client device's radio and supplicant,usually there is a signal threshold.
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Josh Hymer

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Yes, there is a way to do this.  Ruckus support did this for me several years ago.  They had to use the console in the ap controller to run the command.  We had major problems with the Intel 6200 not roaming correctly.  Usually connecting to the farthest AP from the client.  I just noticed that you don't have an AP Controller.  Not sure it can be done without it.  I'm sorry.
(Edited)
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Corey Salm

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I was given only a 12 port gigabit switch and these 2 access points. They work well just annoying to have to keep disconnecting when I walk up and down the stairs. I think I'm going to see if I can call a company to just run a CAT6 cable to my office so I can direct connect my desktop pc.
(Edited)
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Corey Salm

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Michael Brado, Official Rep

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Corey,   
This doesn't sound right / make sense to me...  Do you have access to your Unleashed network?Do you have just one SSID/WLAN defined for all your home devices?  If you have adequate coverage,your devices should "seamlessly" roam between APs when you walk there with your phone.  You mayget lower throughput if your desktop PC switches from close to farther away AP, but it shouldn't makethat change if it's not moving around.  Do you have any laptops or another friend's phone, beside thetwo devices you mention, and do those have similar issues?
(Edited)
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Corey Salm

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I can access the unleashed network settings via the web or via the phone APP. We have one SSID/WLAN but i kept the built in ATT router Wifi enabled for now since i get better speeds connecting to that then the Ruckus.

I'll have to test it on my Wife's iPhone later. I think the access points are pretty close together so it's not auto switching. These were supposed to be scientifically placed in specific areas of the home by the builder so i'm not sure.

Should I call for remote support to check it out?