Firmware issue with Unleashed 200.7.10.X ... upload and download speeds are flipped

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This message for the Ruckus support team and unleashed software developers:

Apparently, there is an issue with firmware 200.7.10.x which not only affects R710, R610, R510 unleashed.  With firmware 200.7.10.x....upload and download speeds are pretty much flipped when testing with Speedflex app and other methods of testing. It apparently affect iOS devices 802.11ac for sure and from some other users using a Samsung S10.  This issue does not only affect me and my clients who have ruckus R710, R610, and R510s. Other users on this forum have this issue. The uploads speeds are very high, but the download speeds are very slow. Only way to address this issue is to roll back to firmware 200.6.10.x. Please fix this issue soon.
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hayk

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Posted 1 year ago

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Ankush, Employee

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Hi Hayk,

This is weird if this is happening due to firmware upgrade and downgrade resolves it. Could you please open a support ticket so that this can be tracked and reported to engineering if needed.

Regards,
-Ankush
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hayk

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For my own setup, I no longer have support for for my old R710... my client who has a new unleashed R610 setup within the last 45 days and who I had them buy from a ruckus dealer should have 60 day or 90 day support  before getting a support contract maybe I can open a ticket when I have them register their APs.

anyway please look at this forum link since I am not the only one who has this issue and my clients have the same issue and had to downgrade their firmware too. Please check out this forum link of other users with the same issue,..not just the R710.. but R510 and R610.

https://forums.ruckuswireless.com/ruckuswireless/topics/slow-download-speeds-r710-unleashed

Seriously can you let Michael Brado  know about this issue and have the issue escalated to the support team that does the unleashed firmware. I'm sure it's a wifi firmware driver issue.



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hayk

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Interesting similar issue ....
https://forums.ruckuswireless.com/ruc...
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hayk

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Ankush, Employee

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Hi Hayk,

If you see the reply on https://forums.ruckuswireless.com/ruckuswireless/topics/firmware-issues?topic-reply-list[settings][f... , this was tested and there was no difference seen. So its better if you log a support ticket and have this debug.

Regards,
-Ankush
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hayk

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problem with Jimmy's test was that was it through an iOS device? probably not since he wasn't using speedflex and was using iperf .... that's the problem we are having which seems more consistent that iOS devices are having issue with the current 200.7.10 firmware ... and someone else with a Samsung S10 reported the same issue.. but others with android devices doesn't seem to be affected.
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hayk

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Anyway, I just did a test myself with my 2x R710 today. Saved my settings and Went to 200.7.10.x  and got pretty bad download speeds... something like on my Ipad Pro 2018 with iOS 12.4.1 80mbit down and 300mbit up and that's just 6 feet away in the same room. Note using speedflex test.. then rolling back to 200.6.10.x  on the ipad Pro I get 300-400mbit down and 700-800mbit upstream.
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hayk

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this also happened exactly the same way with a clients 3x R610 that they got from a ruckus dealer 45  days ago..... and I had to roll back the clients firmware....since they got a lot of iOS devices...
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Philip March

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I spent 4 hours with Ruckus support with a new install of 4x R720's with latest 200.8.10.3.243 firmware.  Not easy to explain to client why these new Ruckus AP's get HALF the download speed of the Ubiquitis they replaced.  NOTE: In testing, the problem appears to be with how it handles WPA2 encryption.  Created test open SSID (no encryption) and the speeds doubled - although still not close to the speeds of a wired connection.  SO DISAPPOINTED to read that this issue is not so recent and they have been unable to fix the issue after many months of complaints.  Any word if this has to do with the change of ownership (Arris, now CommScope)?  Not only does this compromise the integrity of Ruckus - it puts integrators in a really bad position.  I cannot possibly do another installation with Ruckus equipment until I am assured this problem is fixed.  I can't believe I actually have to post this.  I won't even get into the issue of this latest firmware breaking PoE negotiation on R710s (now bumped to 802.3af from 802.3at.). What is going on at Ruckus engineering??
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Michael Brado, Official Rep

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The bug ID is ER-7956, and the fix for 200.8 Unleashed is expected before the end of this month.
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hayk

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Hi Michael , do you know if there will be a firmware Fix update for the r500 and r600 in unleashed firmware 200.7x series? Not sure if the bug also impacts those series since it behaves in a slightly different way since there is some major performance issues when comparing 200.6.x and 200.7.x but only when you get further away and have two walls in between.

R500 with unleashed firmware 200.6.x tested on IPad Pro 2018 with iperf3
6-7 foot away from AP
upload average high 380 mbps
download average high 380 mbps

Two walls with Lead base paint underneath current paint.
Upload average 180 mbps
download average 320 mbps

with unleashed 200.7.10.202.94
6-7 foot away from AP
upload average high 420mbps
download average high 420mbps

Two walls with Lead base paint underneath current paint.
Upload average: 64 mbps. -<—— concern
download average 250 mbps

Yes I live in a place that is very RF challenging.
I’m more concerned with the uploads when using 200.7.10.202.94 and why such a drastic change. I’m hoping it’s the same bug that’s been affect the wave 2 APs..

So would you know if they will come out with one more firmware update to fix those bugs in 200.7.x series firmware for the r500 and r600?
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Philip March

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In the meantime, while we wait (and hope) for a firmware fix that works, here is the current workaround:

1) Downgrade the APs to 200.6.10.1.312 (download from Ruckus and select as manual upgrade).

2) Confirm APs are negotiating 802.3at not 802.af PoE.  (Assuming PoE source is PoE+.). If APs fail to negotiate 802.3at, speeds will be crippled - particularly the R720.  If needed, force the APs to 802.3at via command line.  (instructions available from Ruckus website, or I can provide)

Kudos to Basavaraj in Ruckus TAC for working with me for many hours of testing to get to the above temporary solution. 

Still baffling to me how this problem made it out the door for two major firmware releases why there was no knowledge base with support for a workaround.  A black eye for Ruckus engineering.  I hope they can rebuild the trust they had previously.

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Michael Brado, Official Rep

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An updated Unleashed 200.8 will be available before the end of the month.
We introduced the "issue" when incorporating a security fix, and will havenew ZD maintenance releases (tomorrow), and SZ/Solo AP updates soon.
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hayk

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So was the issue introduced first in unleashed firmware 200.5.x firmware? Just wondering that my regressing testing nailed it between 200.4.x and 200.5.x? Where things started to slow down.