Feature Request: Generate Guest Pass Keys for network with self service enabled

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I was trying to configure a wlan, which had self service enabled so that my help desk could simply create a guestpass for someone either in advance or who wasn't able to access their email when our ZD sent out their guestpass key. I contacted support as I was unable to accomplish this. After a few tries, himself, he then excused himself and came back to our call stating that not being able to do this was "by design". 

Is it possible to enable this?

I would think more organizations would want this capability...
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Garrett Collier

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Posted 1 year ago

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Nat Chidambaram, Employee

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 If you have "self-service" enabled under Guest WLAN then you can’t pre-generate guest passes as it defeats the purpose of “self-service”. The sole purpose of self-service is that guests should be able to connect to guest WLAN by themselves after providing some information about them. 

 In self-service Guest WLAN, by default, the guest passes are displayed on users’ device screen itself. So, guests don't need to check their email or wait for SMS. 

Of course, you have the option to force the guests to provide you a valid email ID or phone number by changing the “Notification Method” from “On Device Screen” to “Email or Mobile”.

 If you want to pre-generate guest passes and hand it over to guests then don’t enable ‘self-service’.

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Garrett Collier

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I disagree wholeheartedly that it 'defeats the purpose'. As a eudcation-sector customer and someone who has recommended your products to university-level institutions, where thousands of APs are to be deployed, I find your attitude toward this request to be off-putting at best and, to be frank, disrespectful.

I, obviously, am aware that Ruckus does not support this behavior, my post was titled "Feature Request". It isn't necessary to repeat back to me what I already know, especially with the added flair that I can do one or the other. The point of this post is to request that I be able to do both. Because you don't understand/disagree with our use-case, does not make it irrelevant.

My goal is to have as few SSIDs as possible to reduce confusion for our users. Simply having an SSID for pre-generated guestpasses and an SSID for self-service guestpasses makes little sense to me and even less to someone who just wants online and can't make it happen. 
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Nat Chidambaram, Employee

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Hi Garrett,

First of all, if my response offended you by any means, I apologize. I am trying to help; not to disrespect anyone.

 The point I tried to make is that since the guest WLAN is enabled for self-service the guests should be able to connect to guest WLAN without anyone else’s intervention. Admin generated guest passes have been available in Ruckus products for a long time. So, if you simply uncheck the self-service then you can have your guest administrator/receptionist could generate guest passes and provide it to guests.

 That said, both, admin generated and self-service generated guest passes are available already. It is "either, or" scenario. Looks like you want "and" scenario. 

 You are right. Perhaps, I don’t understand your use case or the pain point you have. How about jumping on a call? I could reach out to you offline if you would like to talk to me. Pl let me know.

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Garrett Collier

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That would be great! Please do.
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Ken Liu, Employee

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If Guest can not access Internet to receive Passkey by email, I think Administrator can login ZD to check the generated Guest pass key via email as key to filter,  and copy/paste out, print or send it to him directly.
And at mean while, we will have a new ZD10.2 release soon which will have more enhancements for Guest functionality. Admin may generate Guest Pass for any type of Guest WLAN in advance. I hope it will help you resolve this problem.

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John Jallade

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If Guest can not access Internet to receive Passkey by email, I think Administrator can login ZD to check the generated Guest pass key via email as key to filter,  and copy/paste out, print or send it to him directly."
This statement makes no sense, how does one send the passkey directly to a user if they are unable to access the internet?
This is a common issue for us when we have guests, we almost exclusively rely on them having access to email or SMS via their phone.

Admin may generate Guest Pass for any type of Guest WLAN in advance.
This feature is only available if self-service is disabled, the only other option is to create another guest WLAN, which makes no sense..

(Edited)
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John Jallade

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+1 for this feature request as suggested by the OP

We have a large organization and we utilize the self-service feature for everyday user (vendors and guests) usually 1-3 people at a time, but we also have large groups of guests/visitors 15-30 people that all come at once and all need Wifi access.
Since these are our customers and groups are 15-30+ people all at once, we want to provide an easy check-in experience so we are always asked for a pre-generated guest pass that can be posted in the meeting room so guest can just connect, rather than individually having to enter their information in and wait for each key. It takes a fair amount of time and there is usually some confusion with the sponsor email which can be frustrating for less technical people. This also puts more load on our IT Dept. with so many users needing help, as we've learned over the years "Self Service" isn't really true, more like "assisted service".

I'm surprised your team doesn't see this a real-life scenario, it's fairly common for us and I don't see why this wouldn't be available.
(Edited)