I was trying to configure a wlan, which had self service enabled so that my help desk could simply create a guestpass for someone either in advance or who wasn't able to access their email when our ZD sent out their guestpass key. I contacted support as I was unable to accomplish this. After a few tries, himself, he then excused himself and came back to our call stating that not being able to do this was "by design".
Is it possible to enable this?
I would think more organizations would want this capability...
Is it possible to enable this?
I would think more organizations would want this capability...
Posted 1 year ago
Nat Chidambaram, Employee
Ken Liu, Employee
If Guest can not access Internet to receive Passkey by email, I think Administrator can login ZD to check the generated Guest pass key via email as key to filter, and copy/paste out, print or send it to him directly.
And at mean while, we will have a new ZD10.2 release soon which will have more enhancements for Guest functionality. Admin may generate Guest Pass for any type of Guest WLAN in advance. I hope it will help you resolve this problem.
And at mean while, we will have a new ZD10.2 release soon which will have more enhancements for Guest functionality. Admin may generate Guest Pass for any type of Guest WLAN in advance. I hope it will help you resolve this problem.
If Guest can not access Internet to receive Passkey by email, I think Administrator can login ZD to check the generated Guest pass key via email as key to filter, and copy/paste out, print or send it to him directly."This statement makes no sense, how does one send the passkey directly to a user if they are unable to access the internet?
This is a common issue for us when we have guests, we almost exclusively rely on them having access to email or SMS via their phone.
Admin may generate Guest Pass for any type of Guest WLAN in advance.This feature is only available if self-service is disabled, the only other option is to create another guest WLAN, which makes no sense..
(Edited)
Garrett Collier
I, obviously, am aware that Ruckus does not support this behavior, my post was titled "Feature Request". It isn't necessary to repeat back to me what I already know, especially with the added flair that I can do one or the other. The point of this post is to request that I be able to do both. Because you don't understand/disagree with our use-case, does not make it irrelevant.
My goal is to have as few SSIDs as possible to reduce confusion for our users. Simply having an SSID for pre-generated guestpasses and an SSID for self-service guestpasses makes little sense to me and even less to someone who just wants online and can't make it happen.
Nat Chidambaram, Employee
First of all, if my response offended you by any means, I apologize. I am trying to help; not to disrespect anyone.
The point I tried to make is that since the guest WLAN is enabled for self-service the guests should be able to connect to guest WLAN without anyone else’s intervention. Admin generated guest passes have been available in Ruckus products for a long time. So, if you simply uncheck the self-service then you can have your guest administrator/receptionist could generate guest passes and provide it to guests.
That said, both, admin generated and self-service generated guest passes are available already. It is "either, or" scenario. Looks like you want "and" scenario.
You are right. Perhaps, I don’t understand your use case or the pain point you have. How about jumping on a call? I could reach out to you offline if you would like to talk to me. Pl let me know.
Garrett Collier