Failed to erase network or make any changes to Ruckus Cloud effective

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Every time I try to delete a network or make any kind of change in Ruckus Cloud, I get the error message described below just after pressing OK to confirm the change.

I can navigate through all menu items and view all features, but I can not change, delete or create anything, as I always get this error.

If you ever faced this problem or something like that, please share your experiences.

An Error occurred
com.ruckuswireless.rsm.sz.SZPublicApiHttpException
{"errorType":"Internal server
error","errorCode":0,"message"."The firmware
3.6.2.0.695 does not support this AP model
N/A","status":[500]}

AP R610 - Indoor - FW Version: 3.6.2.0.509
1 Venue
8 networks


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RN

  • 15 Posts
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Posted 4 months ago

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Photo of Mike Kuly

Mike Kuly, Employee

  • 44 Posts
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Hi Ricardo,

This sounds serious. I am opening a case for you now to gather some information. I will contact you via the case shortly.